Treasury Management Relationship Manager

Our Core Values

The credit union is a values-driven organization. Our Core Values are at the center of everything we do and are the driving force behind our mission: We help people and communities prosper.

1. Everyone Counts - We promote a diverse and fair workplace to better serve our Members, Team Members and Communities, fostering an environment of transparency, trust, and respect.

2. Innovate Boldly – We dream big, challenge the status quo, move with agility, and embrace data-driven decisions. We listen and continuously make the impossible possible.

3. Embrace the Fun! – We take joy in our work by welcoming kindness, integrity, and authenticity.

4. Own It – Valley Strong is ours to grow. We hold ourselves accountable to doing our best work every day and are empowered to do what’s right.

Position Summary

Department

Business Banking

The Treasury Management Relationship Manager is responsible for developing and maintaining strong relationships with commercial treasury and cash management banking members. This role centers on all aspects of business development related to Treasury Management products, including engaging with existing, new, and prospective clients to drive product sales.

Key responsibilities include consistently achieving annual sales goals and activity targets by crafting and executing a business plan aligned with credit union objectives. The Relationship Manager is expected to proactively identify and analyze member needs, offer consultative solutions, and maintain regular contact with members and prospective members through structured calling programs.

Success in this position requires collaboration and positive working relationships with internal teams such as Business Banking Officers, Business Lending, Branch teams, as well as external members and prospects. The Relationship Manager should demonstrate strong interpersonal skills, a consultative approach, and a commitment to delivering high-quality service to ensure member satisfaction and business growth.

Essential Duties

• Manage a portfolio of assigned members by meeting regularly, assessing their financial needs and goals, recommending deposit or treasury/cash management strategies and products, and making referrals to other business lines as needed.
• Respond to and resolve inquiries related to member accounts, executing and verifying transactions upon request.
• Seek to expand the business membership base through referrals and growth of assigned accounts.
• Manage and coordinate the treasury management service process from application through implementation and member training for the Member Business Services department.
• Collaborate with Business Members, Business Bankers, eSolutions, Central Operations, and IT Core team members to facilitate successful onboarding of Treasury Management services through the business online banking software and other third party vendor services.
• Grow Treasury Management product revenue through direct contact with Business Members.
• Utilize networking, community, and public relations activities to identify prospective Treasury Management Member opportunities.
• Perform product research and identify appropriate solutions for Member requirements and satisfaction.
• Coordinate with assigned Business Banking Officers to support and develop relationships with business Members and partners.
• Manage member calls and contacts, meeting all assigned goals and activity targets.
• Understand Business Members’ business goals, environments, strategies, and industry trends to become a trusted advisor and identify solutions for client pain points.
• Monitor competitor environment, capabilities, and gaps to effectively position Valley Strong Treasury Management services for success.
• Prepare analysis proforma and business proposals for Member presentations.
• Participate in calls with prospective and existing Members and analyze client Treasury Management service requirements.
• Perform risk monitoring for Treasury Management products and services; initiate credit and risk approvals as needed.
• Assist Members with product application intake, set-up, product training, and product demonstrations.
• Ensure efficient onboarding and deliver an exceptional Member experience.
• Gather data and prepare reports for Senior Management, audit, and other department personnel.
• Support Central Operations for Business Member servicing as needed.
• Track sales activities and timelines within the VSCU software platform to ensure deliverables within onboarding, and project plans are met and on time.
• Administer work according to internal and external policies and procedures of the credit union.
• Support organizational growth through proactive business development activities.
• Performs other duties as assigned.

Supervisory Responsibilities

Supervisory Responsibilities

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education

Min/Preferred

Education Level

Description

Preferred

4 Year / Bachelor's Degree

In computer science, communications, economics, accounting or finance.

Minimum

High School or GED

Or 5 years of Retail banking experience in sales and service.

Experience

Minimum Years of Experience

Comments

5

Prior Treasury Management or Banking Sales experience required.

Two to four years’ experience in Treasury Management Sales, Banking Sales and/or Service environment.

Knowledge of account analysis and Treasury Management pricing required.

Understanding of payment and receivable processes.

Minimum two to four years’ experience with financial software systems required.

Must have extensive knowledge of the job and the practical application to problems and situations ordinarily encountered.

Knowledge of general credit union or bank operations sufficient to understand the treasury management function and knowledge of Federal and State banking compliance requirements.

Language Skills

Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to Members and other Team Members at the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute dividends and interest.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written or oral form.

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Team Member occasionally must lift and/or move up to 10 pounds. Ability to stand for long periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Skills and Abilities

Must be able to process transactions in an efficient manner. Must be able to communicate policies and procedures to Members in an easily understood and professional manner.

Must comply with all Bank Secrecy Act (BSA) and other Anti-Money Laundering (AML) laws and regulations, as they pertain to federal guidelines and internal policies and procedures.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.