Senior Performance Support Manager

Senior Performance Support Manager

Pike Engineering offers a wide variety of benefits including medical, dental and vision insurance, paid time off, 401(k), health and dependent care flexible spending accounts, employee and dependent basic life insurance, employee and dependent basic accidental death & dismemberment, short term disability, long term disability, critical illness, accident and whole life insurance, legal services, identity theft, and cyber security; employee discounts and service awards. All health care benefits are available upon election on day one of your employment with Pike. The compensation range for this position is between $115,000-$100,000.

The Senior Performance Support Manager serves as a strategic partner to vice presidents and operational leadership, driving visibility, accountability, and performance across core business functions. This role plays a central part in connecting field operations to enterprise goals by overseeing financial translation, project oversight, initiative tracking, and best practice implementation. The Senior PSM will lead critical initiatives and play a key role in institutionalizing systems, tools, and processes that support long-term business sustainability.

Essential duties and responsibilities include :

• Serve as a key liaison to leadership, supporting operational decision-making with timely and accurate financial insights, performance metrics, and project analysis.
• Partner with operational and centralized teams to track progress against the company's strategic pillars, including client value, growth, operations, talent, and financial performance.
• Provide executive-ready summaries of key initiatives, risks, and business outcomes.
• Lead or support cross-functional initiatives across budgeting, process improvement, system implementations, or business transformation efforts.
• Support monthly forecast reviews and contribute to budget cycles through data preparation and performance analysis.
• Translate financial data into operational insights and partner with leaders to improve profitability, resource efficiency, and workload balance.
• Develop and maintain project dashboards, milestone trackers, and performance reporting tools.
• Ensure progress against deadlines and alignment with strategic objectives.
• Collaborate with corporate and regional stakeholders to ensure integrity and alignment of performance scorecards and KPIs.
• Facilitate metric pre-alignment with operational leaders ahead of monthly or bi-weekly forums to reduce debate and improve clarity.
• Perform other duties as assigned by management.

Complexity of work : Complex; established procedures not available. Major decision making. Relationship outside work group : Influences decisions of major nature. High degree of tact and diplomacy to obtain favorable decisions or maintain good will. Supervisory responsibilities : None.

Qualifications :

Physical demands :

Work environment :

Note : This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization. Pike Telecom is an equal opportunity employer EOE / Minorities / Females / Vet / Disabled Pike Telecom is a Non-Union Company.