Director of Account Management

Director Of Account Management

Exos is seeking a Director of Account Management for our Sport and Tactical business. This strategic leader will be responsible for driving operational excellence, managing budgets, deepening client partnerships, and identifying business development opportunities. In this role, you will serve as a key partner to one of Exos' largest global clients, ensuring high-quality service delivery, alignment with business objectives, and achievement of revenue targets. This position requires periodic travel to oversee on-site operations and collaborate with internal and external stakeholders. This position reports into the Vice President of Sport while working closely with other leaders within the Sport and Tactical business. Responsibilities include :

• Leading a team of site General Managers with a focus on client management and local sales efforts.
• Working closely with Operations and Business Development to address GM and site opportunities in these areas.
• Acting as the main point of contact for assigned client account representatives to ensure practices align with business objectives and provide expertise in implementing the client's fitness and performance vision.
• Focusing on and leading timely, high-quality service delivery, including contract compliance, training adherence, safety, and strong site GM mentoring, engagement, and support.
• Identifying operational best practices and developing implementation models that can be leveraged account-wide in cooperation with the Operations support team.
• Providing industry insights and Exos-specific recommendations on best practices and emerging approaches.
• Building and extending the breadth of relationships at both strategic and executive levels.
• Establishing the value of Exos' role to client decision-makers as a trusted consultant in the ongoing evolution of the program.
• Developing and maintaining optimal client relationships across all levels.
• Supporting proactive client communication and fostering a culture of action.
• Forecasting, tracking, and managing service levels to achieve staffing and revenue targets.
• Ensuring budget performance aligns with forecasted expectations.
• Managing, communicating, and reporting on budget forecasts and purchase order (PO) tracking with the client.
• Executing strategies in alignment with corporate (Exos and client) and key stakeholder goals.
• Measuring success through the tracking of OKRs and KPI performance.
• Holding Exos Sports Performance locations accountable for achieving revenue and membership goals.
• Demonstrating management effectiveness through consistent on-site supervision and a strong focus on customer care, partner touchpoints, and swift issue resolution.
• Developing a cohesive team environment aligned with the Exos culture.
• Educating and guiding teams on how to best utilize Exos tools and resources.
• Supporting staff by removing obstacles and providing guidance on continuous improvement.
• Providing timely and constructive feedback to drive growth and engagement.
• Owning global sales strategies (both inside and outside) and execution to achieve or exceed revenue goals for B2B product and service offerings.
• Possessing a proven hunter mentality with a track record of quota attainment, primarily through outbound prospecting and relationship-building activities.
• Identifying and closing new health system sports performance location opportunities.
• Leading quarterly business reviews (QBRs) to showcase program growth and key performance indicators (KPIs).

Qualifications include :

WHO WE ARE

For nearly 30 years, Exos has been dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. As an elite coaching company, Exos applies its evidence-based methodology to programming designed to unlock the potential in everyone from corporate employees, to elite athletes, military operators, and beyond. Simply put, we "get you ready" for the moments that matter whether that's striving to excel at work, or training for a major athletic event. We are an equal opportunity employer EXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities.