Lead Membership ConsultantOrangetheory Fitness • Stuart, FL, US

Lead Membership Consultant

Orangetheory Fitness • Stuart, FL, US

30+ days ago

Job type

Full-time

Job description

Job Description

The Lead Membership Consultant role assists in running all front of house fitness studio operations, with a

strong focus on premium customer service as well as meeting sales expectations. Ideal

candidate has strong customer service skills and basic sales experience. The Sales Associate is

responsible for meeting and exceeding all key performance sales indicators for the fitness

studio, including membership sales and renewals, retail and concession sales, maximizing

workout traffic, and maintaining premium customer service levels.

JOB DUTIES INCLUDE :

Establishes and maintains an effective referral program
Maintains accurate records using established OTF sales systems.
Conducts telephone inquiries / follow up calls / customer care calls
Leads OTF studio previews with prospects and / or fitness program holders
Greets members and guests promptly, enthusiastically and with a smile to create a friendly

positive entrance into the OTF studio

Accurately follow the daily studio cleaning checklist ( pre / during / post ) shift activities

Must be able to participate in 1-2 OTF scheduled workouts per week

Maintains an organized and clean lobby / front desk area

Responsible for processing accurate cash and credit card transactions

Follow up and follow through activities with all prospective clients

Responds immediately to member requests, inquiries and concerns.

Proper onboarding all OTF clients through the use of Client Intake Forms and FP Agreements

Works closely with Fitness Team to ensure that processes are fulfilled

Responsible for attending and participating in all relative OTF training programs

JOB QUALIFICATIONS :

Excellent customer service skills

Previous sales experience, with strong sales skills (experience working in a sales quota bearing

structure highly preferred)

Solid verbal and written communication skills required

Able to multi-task and excel in a busy environment.

Functional computer skills required MS Office basic programs (word, excel), Internet, Basic

computer program software use

Health & Fitness minded people strongly preferred

High school diploma required.

Ability to work and function in an ORANGE TEAM environment (Orange is more than a just a

color, its an attitude)

Flexible to work day, evening and 1 Weekend day required

Eligible for commission after 60 days

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Membership Consultant • Stuart, FL, US

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