CUSTOMER SUPPORT SPECIALIST I (DHS)

Job Title

State of Rhode Island

Job Description

To be responsible for the operation of a Department of Human Services (DHS) central telephone console or similar device and, as agency receptionist, to serve as the initial point of contact for customers of DHS; to perform routine clerical tasks; to provide information to DHS customers about the availability of benefits programs and services at the initial point of entry; to do related work as required.

To operate a central DHS telephone control console or similar device.

To answer the telephone and to forward and transfer calls as required.

To serve as receptionist for DHS by greeting customers, determining their needs and referring them to the appropriate agency contact person.

To provide information regarding benefits programs and services for Rhode Islanders.

To maintain leaflet racks and disseminate printed literature and correspondence.

To record work activities and keep other records as required.

To perform clerical tasks when not occupied as receptionist / telephone console operator.

To do related work as required.

Required Qualifications for Appointment

Education : Such as may have been gained through : graduation from a senior high school, including or supplemented by clerical / technical courses; and

Experience : Such as may have been gained through : employment in a customer service position responsible for providing information to the public and operation of a telephone console, switchboard, or similar device.

Or, a combination of education and experience that is substantially equivalent to the above education and experience.

Supplemental Information

For information regarding the benefits available to State of Rhode Island employees, please visit the Office of Employee Benefits' website.

A new provision in RI General Law 35-6-1 was enacted requiring direct deposit for all employees. Specific to new hires, the law requires that all employees hired after September 30, 2014 participate in direct deposit. Accordingly, any employee hired after this date will be required to participate in the direct deposit system.

Are you currently employed as a Customer Support Specialist I (DHS) with the State of Rhode Island as a member of Council 94? (You must answer this question correctly to be considered based on your union affiliation. If you fail to answer this question correctly, you will not be entitled to be considered based on contractual provisions.)

• Yes
• No

Are you a member of Council 94 Local 2882? (You must answer this question correctly to be considered based on your union affiliation. If you fail to answer this question correctly, you will not be entitled to be considered based on contractual provisions.)

Are you a state employee who is a member of Council 94? (You must answer this question correctly to be considered based on your union affiliation. If you fail to answer this question correctly, you will not be entitled to be considered based on contractual provisions.)

State of Rhode Island

One Capitol Hill, Providence, Rhode Island, 02908