Technical Support Specialist

Job Description

Job Description

ABOUT US :

Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue.

Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital.

Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!

We’re moving fast, and the numbers speak for themselves :

• Partnered with enterprise brands like Google, AAA, Ro, Coursera
• Raised $82M (top tier investors including Emergence & Homebrew)
• Completed 250MM+ calls
• Driven $7B revenue for customers
• Scaled to $## ARR
• Built amazing NYC (NoMad) in office culture

ABOUT THE ROLE :

Join Regal to build a world-class support experience with our growing Technical Support team! In this role, you will respond to and resolve customer tickets with Regal’s event-driven communications platform.

RESPONSIBILITIES :

ABOUT YOU :

Benefits / Perks

The reasonably estimated base salary for this role is provided as a range within this job description. All offers include a competitive equity package and some offers may additionally include a variable compensation component. Actual compensation is determined on an individualized basis taking into consideration factors such as the candidate's skills, location, qualifications, experience, and relevant education or training. In addition, Regal offers a comprehensive set of employee benefits which are listed above. Details about the compensation package will be finalized at the time of offer

POSITION LOCATION & OFFICES :

This position is only available in New York City.

POSITION LOCATION & OFFICE DETAILS :

This position is only available in New York City (HQ- NoMad). Hybrid roles are required in office T / W / TH and office optional M / F.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.