Manager-Risk Management

Fraud Risk Management Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. At American Express we are focused on providing the best customer experience everyday through a differentiated set of products and services. Amex's Risk Management capabilities are at the core of delivering a superior customer experience while managing credit and fraud losses at the lowest levels in the industry. With our mix of assets like closed-loop data and machine learning models on a modern technology stack we are re-imagining how payment experiences & risk management converge in a more modern, digital and connected world. Fraud Risk Management (FRM) helps enable profitable business growth by reducing the risk of fraud and maintaining our customer's confidence in the security of our products. FRM is also accountable for building the infrastructure to manage the emerging risks associated with e-commerce and internet services. The Point-of-Sale (PoS) US Card Not Present Fraud Risk team is looking for energetic and high-performing Manager to drive innovation in Card Not Present fraud risk area. You will have the power to identify interesting and actionable insights that would have a meaningful impact on our customers and our business. You will be responsible for developing and implementing new strategy and capabilities for fraud prevention. These new capabilities would utilize our rich data. In addition to managing fraud strategy for a specific US card not present segment, the role will also be responsible for defining requirements, establishing risk assessment strategies for new product initiatives and collaborating closely with stakeholders both within FRM and across external partner teams. To succeed in this role, you would need to have a very good blend of technical skills, innovative thinking and collaborative skills.

Job Responsibilities

• Develop and implement fraud prevention strategies to mitigate risk in online spend.
• Minimize unprofitable fraud-related disruptions with a strong focus on optimizing fraud strategy controls.
• Build and manage fraud capabilities for 3DS and digital segments.
• Design and implement new data features to reduce approved fraud while maintaining customer experience.
• Identify and address emerging fraud trends, monitoring key metrics and taking timely corrective actions.
• Provide thought leadership on fraud strategy for new payment product integrations.
• Lead the integration of new data sources to strengthen fraud detection and prevention capabilities.
• Collaborate with cross-functional teams including Fraud Servicing, Decision Science, Digital Labs, and U.S. Consumer and Commercial business teams on strategic fraud initiatives.
• Partner with fraud and technology teams to establish a robust fraud strategy framework for new proprietary product launches.

Minimum Qualifications

Preferred Qualifications

Salary Range : $89,250.00 to $150,250.00 annually bonus benefits.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and / or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.