Talent.com
Program Director
Program DirectorCommunity Alliance LLC • Norfolk, VA, US
Program Director

Program Director

Community Alliance LLC • Norfolk, VA, US
17 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Benefits :

  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Program Director 23-Hour Stabilization & Community Stabilization

Programs : Crisis Receiving Center (23-Hour Stabilization) and Community-Based Crisis Stabilization

Department : Crisis Services

Reports To : Director of Operations

Employment Type : Full-Time

FLSA Status : Exempt

Position Summary

The Program Director is responsible for the overall leadership, clinical and operational oversight, and regulatory compliance of the 23-Hour Stabilization and Community Stabilization programs. This role ensures the delivery of high-quality, person-centered crisis services in accordance with DBHDS regulations, Medicaid requirements, and organizational policies. The Program Director provides leadership to multidisciplinary teams, ensures safe and effective service delivery, and supports continuous quality improvement across crisis programs.

Essential Duties and Responsibilities

Program Leadership & Operations

  • Provide day-to-day operational oversight of the 23-Hour Stabilization and Community Stabilization programs
  • Ensure programs operate in compliance with DBHDS licensing regulations, Medicaid requirements, and contractual obligations
  • Develop, implement, and enforce program policies and procedures
  • Ensure appropriate staffing coverage, scheduling, and supervision for 24 / 7 crisis services
  • Collaborate with executive leadership on program planning, growth, and sustainability
  • Clinical Oversight & Quality of Care

  • Ensure clinical services are delivered in accordance with evidence-based practices and crisis intervention standards
  • Monitor clinical documentation for timeliness, accuracy, and compliance
  • Support multidisciplinary team coordination, including nursing, QMHPs, LMHPs, peers, and medical providers
  • Ensure effective assessment, stabilization, and discharge planning processes
  • Address clinical escalations, grievances, and risk management issues
  • Staff Supervision & Development

  • Recruit, onboard, train, and supervise program staff
  • Ensure staff maintain required credentials, competencies, and training
  • Conduct performance evaluations and provide corrective action as needed
  • Foster a trauma-informed, supportive, and accountable work culture
  • Compliance & Regulatory Oversight

  • Maintain readiness for DBHDS licensing inspections, audits, and reviews
  • Ensure compliance with background check, fingerprinting, and Central Registry requirements
  • Monitor adherence to safety standards, emergency protocols, and incident reporting requirements
  • Review and respond to DBHDS citations, corrective action plans, and quality improvement initiatives
  • Utilization Management & Data Oversight

  • Monitor length of stay, utilization trends, and service outcomes
  • Collaborate with billing and utilization review teams to ensure services are properly authorized and billed
  • Review data related to admissions, discharges, and program outcomes
  • Use data to inform quality improvement and operational decisions
  • Community & System Collaboration

  • Serve as a liaison with Community Services Boards (CSBs), hospitals, law enforcement, EMS, and other community partners
  • Participate in local and regional crisis system meetings
  • Ensure smooth coordination of care and continuity across levels of service
  • Qualifications

    Required

  • Bachelors degree in Social Work, Counseling, Psychology, or a related behavioral health field
  • Minimum of 35 years of experience in behavioral health services, including crisis or acute care settings
  • Demonstrated leadership experience in program management or supervision
  • Strong knowledge of DBHDS crisis services regulations and Medicaid requirements
  • Preferred

  • Previous experience overseeing 23-Hour Stabilization, crisis receiving centers, or community stabilization programs
  • QMHP or LMHP
  • Experience working with CSBs and state-funded crisis systems
  • Experience with quality improvement, utilization review, and program development
  • Knowledge, Skills, and Abilities

  • In-depth knowledge of crisis intervention models and trauma-informed care
  • Strong leadership, supervision, and decision-making skills
  • Ability to manage complex operational and clinical issues in a fast-paced environment
  • Excellent communication, organizational, and problem-solving skills
  • Proficiency in electronic health records and data reporting systems
  • Physical and Work Environment Requirements

  • Ability to respond to emergencies and be on-call as required
  • Ability to work flexible hours, including evenings, weekends, and holidays as needed
  • Ability to work in a crisis service environment with individuals experiencing acute distress
  • Create a job alert for this search

    Program Director • Norfolk, VA, US

    Similar jobs
    Program Manager

    Program Manager

    Mid Atlantic Engineering Technical Services, Inc (MAETS) • Chesapeake, Virginia, US
    Full-time
    Job Description Job Description Position Overview The Program Manager will oversee all aspects of program execution, from business development, resource forecasting, and cost estimating to requi...Show more
    Last updated: 5 days ago • Promoted
    Program Manager

    Program Manager

    Dutch Ridge Consulting Group • Norfolk, VA, USA
    Full-time
    Quick Apply
    Contingent Upon Contract Award.Dutch Ridge Consulting Group, LLC (DRCG), a United States (US) Small Business Administration (SBA) Certified Service-Disabled Veteran-Owned Small Business (SDVOSB) an...Show more
    Last updated: 2 days ago
    Program Manager

    Program Manager

    Stahl Companies • Norfolk, VA, US
    Full-time
    STAHL Companies provides the Program Management for its Channel of Commercial Technology companies in Government that consist of Small Businesses and New Technology start-ups.STAHL advocates for po...Show more
    Last updated: 30+ days ago • Promoted
    Utilization Management Director

    Utilization Management Director

    Riverside Health • Newport News, VA, United States
    Full-time
    Responsible for Inpatient Utilization Management function for Riverside Health System's Acute Care Hospitals.Responsible for overall policy and operational accountability for utilization review to ...Show more
    Last updated: 7 days ago • Promoted
    Center Clinical Director, Associate

    Center Clinical Director, Associate

    ChenMed • Gloucester Point, VA, US
    Full-time
    We’re changing lives every day.For both our patients and our team members.Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with ...Show more
    Last updated: 13 days ago • Promoted
    Program Manager

    Program Manager

    Defense Maritime Solutions Inc • Chesapeake, Virginia, US
    Full-time
    Job Description Job Description We are seeking a highly skilled and experienced Program Manager to join our team.In this role, you will be accountable for the cost, quality, schedule, and perform...Show more
    Last updated: 5 days ago • Promoted
    Fit360 Site Director

    Fit360 Site Director

    Onelife Fitness • Norfolk, VA, United States
    Full-time
    We’re looking for a Fit360 Site Director who lives for member wins, loves coaching coaches, and knows how to turn great programming into thriving results. Own weekly Fit360 programming—design sessio...Show more
    Last updated: 14 days ago • Promoted
    Technical Program Manager

    Technical Program Manager

    LMI Consulting, LLC • Newport News, VA, United States
    Full-time
    Salaried High Fringe / Full-Time.LMI seeks an experienced Technical Project Manager (TPM) to lead an integrated H2F Program Support Team in support of the U. Army's Holistic Health & Fitness (H2F) ini...Show more
    Last updated: 3 days ago • Promoted
    Strategic Director, Utilization Management

    Strategic Director, Utilization Management

    Riverside Medical Group. • Newport News, VA, United States
    Full-time
    A prominent healthcare organization in Newport News, Virginia is seeking an experienced Utilization Management Director.The successful candidate will oversee Inpatient Utilization Management functi...Show more
    Last updated: 6 days ago • Promoted
    Program Director - Va Beach

    Program Director - Va Beach

    Tidewater Youth Services Commission • Portsmouth, VA, US
    Full-time
    Tidewater Youth Services Commission is committed to serving court-involved and at-risk youth in the Tidewat.Our residential programs are professional, challenging and fast-paced.You will leave ever...Show more
    Last updated: 24 days ago • Promoted
    Assistant Director of Annual Giving Programs and Direct Marketing

    Assistant Director of Annual Giving Programs and Direct Marketing

    InsideHigherEd • Newport News, Virginia, United States
    Full-time
    Assistant Director of Annual Giving Programs and Direct Marketing.A sensitive position requires a fingerprint-based criminal history Check. Campus Security Authority Statement : .This position is desi...Show more
    Last updated: 30+ days ago • Promoted
    Director of Strategic Partnerships

    Director of Strategic Partnerships

    InsideHigherEd • Newport News, Virginia, United States
    Full-time
    Director of Strategic Partnerships.A sensitive position requires a fingerprint-based criminal history Check.Campus Security Authority Statement : . This position is designated as a Campus Security Aut...Show more
    Last updated: 30+ days ago • Promoted
    Program Manager (DoD Secret Clearance)

    Program Manager (DoD Secret Clearance)

    MartinFed • Norfolk, VA, USA
    Full-time
    Quick Apply
    Founded in 2007 in Huntsville, AL, MartinFed provides the U.Our goal is to attract the best and brightest within their field. We invest in our people because they are our greatest asset.They cultiva...Show more
    Last updated: 4 days ago
    Program Manager (PM)

    Program Manager (PM)

    Digital Consultants, LLC • Norfolk, VA, US
    Full-time +1
    Leading with our people, Digital Consultants’ mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers.With a culture of pr...Show more
    Last updated: 30+ days ago • Promoted
    NSUF0404 - Nursing Program Director

    NSUF0404 - Nursing Program Director

    Virginia Department of Human Resource Management • Norfolk, VA, US
    Full-time
    NSUF0404 - Nursing Program Director.Title : NSUF0404 - Nursing Program Director.State Role Title : Assistant Professor.Hiring Range : Commensurate with Credentials and Experience.Agency : Norfolk State...Show more
    Last updated: 30+ days ago • Promoted
    Director of Quality & PI

    Director of Quality & PI

    Summit BHC • Portsmouth, VA, United States
    Full-time
    Director of Quality & PI | Safe Harbor Recovery Center | Portsmouth, Virginia.The Director of Quality and Performance Improvement is responsible for conducting and implementing work plans, systems,...Show more
    Last updated: 10 days ago • Promoted
    Director of Nursing

    Director of Nursing

    Clinical Magnet • Norfolk, VA, US
    Full-time +1
    Job ID : 139382 Direct Hire Director of Nursing Role $110,000 per year in Suffolk, Virginia< / div&g...Show more
    Last updated: 3 days ago • Promoted
    President's Leadership Program Fellow

    President's Leadership Program Fellow

    InsideHigherEd • Newport News, Virginia, United States
    Full-time
    President's Leadership Program Fellow.A sensitive position requires a fingerprint-based criminal history check.This is NOT a sensitive position. Campus Security Authority Statement : .This position is...Show more
    Last updated: 16 days ago • Promoted