Operations Manager

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary
Join Our Team of Professional Electricians
Do you value professionalism and punctuality? Do you want to work with the best pros in the electrical industry? Then you could be a candidate for Mister Sparky at Bentwood, CA serving Contra Costa & San Joaquin counties . If you value a rewarding career and would like your customers to be genuinely satisfied, youll be fit for our team! Opportunities for professional electricians and customer service professionals are now available across the country.

Core Roles and Responsibilities

• 1. Customer Intake & Estimation
  
  
  • First Impression & Triage: Answer incoming calls promptly with a professional, upbeat greeting. Quickly assess the severity of electrical issues (emergency vs. routine).
    
    
  • Scope Identification & Estimation: Discuss issues with the customer to accurately identify the electrical scope of work. Utilize standard pricing guides to provide reliable upfront estimates and convert inquiries into booked appointments.
    
    
  • Lead Conversion: Utilize "Power Bookings" techniques to sell the value of a professional diagnostic visit and maintain a high booking rate.
    
    
• 2. Dispatching & Daily Operations
  
  
  • Strategic Scheduling: Dispatch technicians based on skill level, location, and sales capability to minimize "windshield time" and maximize billable hours.
    
    
  • Field Support & Communication: Act as the primary lifeline for technicians, relaying gate codes, scope changes, and ensuring no one is running behind without notifying the customer.
    
    
  • Fleet & Inventory Management: Oversee vehicle maintenance, cleanliness, and the "Warehouse on Wheels" inventory to ensure technicians have the right parts for first-visit completions.
    
    
  • Office Administration: File municipal electrical permits, schedule city inspections, process payments, and maintain accurate records in the CRM (e.g., ServiceTitan).
    
    
  • Reputation Management: Handle escalated customer complaints swiftly and implement strategies to drive 5-star online reviews.
    
    
• Skills
  
  
  • Technical Expertise: 5+ years in the electrical trade (Master/Journeyman preferred) with the ability to accurately estimate residential and semi-commercial jobs over the phone or via photos.
    
    
  • Customer Service Skills: An upbeat, empathetic phone presence paired with the ability to de-escalate high-pressure emergency situations.
    
    
  • Software Proficiency: Highly capable with field service management software (ServiceTitan, FieldEdge, etc.), fast typing speeds, and strong general tech-savvy.
    
    
  • Availability: Ability to manage office duties while being available for "on-call" rotations or emergency escalations outside of standard business hours.
    
    

Qualifications

• Bachelors degree in Business or a related field is prefered.
• Previous experience as an Operations Manager is must and experience with applications like ServiceTitan is prefered
• Deep understanding of organizational effectiveness and operations management
• Ability to analyze financial data
• Excellent verbal and written communication
• Knowledge of sound business practices