Housing Specialist II

Job Description

Job Description

Title : Housing Specialist II (HCV)

Duration : Temp to Hire

Location : 1627 Western Ave, Cincinnati, OH 45214

Work Hours : Mon – Fri – 8am – 5pm EST

Position : Onsite

DESCRIPTION

HOUSING SPECIALIST II (HCV)

SCOPE : This position is responsible for processing the initial, interim and transfer certification of families participating with the Housing Choice Voucher / Section 8 Housing Program. Incumbent also responsible for verifying eligibility for continued program participation in all HCV special, tenant and project-based related programs in accordance with program rules, federal regulations and established Standard Operating Procedures (SOPs).

ESSENTIAL FUNCTIONS : include, but are not necessarily limited to :

• Interview residents and applicants to obtain and verify all income and family composition to establish initial and continued eligibility of applicants and participants for HCV / Section 8 Programs.
• Timely complete all required certifications timely, in accordance to agency policies, procedures and federal regulations.
• Process reported changes of applicant and participating families utilizing CMHA’s software system.
• Calculate monthly payments for housing assistance payment, tenant rent to owner and utilities.
• Perform walk in duty to provide assistance to clients.
• Generate appointments, terminations, addendum notifications and various correspondence, forms and letters from CMHA’s software system for participants, owners, applicants and others in accordance with program rules.
• Develop positive professional relationships with applicants, participants and property owners for delivery of service in accordance with CMHA’s established Gold Performance Standards.
• Follow up with the client and landlord to gather necessary forms and / or status of units.
• Assist with and conduct briefing sessions. Performs a re-briefing if the client does not understand and / or needs clarity concerning the HCV / Section 8 programs.
• Update client records, answer questions, estimate the subsidy, tenant rent to owner and utilities for applicants and participants in accordance with program rules, regulations and CMHA’s established SOPs.
• Process RTAs and list units for inspection.
• Answer and timely respond to email, phone, verbal, electronic and written communications from both internal and external clients.
• Prepare a variety of correspondence, reports, etc. utilizing primarily Microsoft Office and CMHA’s Agency specific Software system(s).
• Prepare, organize, print and assemble various material used in a variety of agency functions.
• Input information and extrapolate reports from the computer system relative to Housing Choice Voucher Program.
• Review and process information for both owner and participant terminations from the HCV program.
• Provide customer service in accordance to CMHA’s Gold Standards to both internal and external clients, community stakeholders and other agency contacts.
• Perform additional duties as assigned.

MINIMUM QUALIFICATIONS :

Company Description

We believe in service that helps you solve a problem, move forward with a project, manage a difficult situation, or simply check something off your list.

Company Description

We believe in service that helps you solve a problem, move forward with a project, manage a difficult situation, or simply check something off your list.