Technical Support AnalystIT Resources • Lake City, FL, US

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Technical Support Analyst

IT Resources • Lake City, FL, US

30+ days ago

Job type

Full-time

Quick Apply

Job description

Technical Customer Support Analyst – Lake City, FL

$20 / hr | Contract through June 2026 | 100% On-Site

Are you passionate about solving technical problems and helping others succeed? Join a dynamic team where your IT expertise will directly impact user experience and system reliability. This is a great opportunity to grow your skills in a collaborative, service-focused environment.

Where You'll Work :

This position is based 100% on-site in Lake City, Florida, supporting a government agency.

Job Details

Pay : $20 / hour
Contract Term : ASAP start through June 2026, with potential for renewal
Work Hours : Full-time, standard business hours
Location : Lake City, FL (on-site only)
Work Authorization : U.S. Citizens and Green Card holders only
Benefits : Eligibility for health benefits through employer

Key Responsibilities

Monitor and resolve Service Desk tickets, ensuring timely and accurate documentation

Troubleshoot hardware / software issues and perform root cause analysis

Provide Tier III support and informal training to team members

Install, configure, and support PCs, peripherals, and software applications

Participate in IT projects (e.g., OS upgrades, memory replacements) and statewide teams

Maintain technical documentation and coordinate service calls for repairs

Support AV and video conferencing equipment setup and troubleshooting

What You’ll Bring

Bachelor’s degree in Computer Science, Information Systems, or equivalent work experience

1–5 years of IT support experience with strong troubleshooting skills

Working knowledge of Microsoft OS, Office Suite, and other common applications

Ability to work independently and collaboratively in a team environment

Strong communication and customer service skills

If you're ready to make a difference and grow your career in IT support, apply today!

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Technical Support Analyst • Lake City, FL, US

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