Mail Services Coordinator

Faculty / Staff Mail Center Coordinator

Under the direct supervision of the Printing & Mail Services Manager, the Coordinator is responsible for the daily operations of the Faculty / Staff Mail Center and the Student Postal Center. Together, these operations process more than 250,000 pieces of outgoing mail and 250,000 incoming packages and letters annually. The coordinator provides leadership and oversight for 2.5 FTE staff and approximately 30 student employees. This role requires exceptional customer service skills and the ability to interact effectively with students, parents, faculty, staff, external vendors, the U.S. Postal Service, and campus partners.

The coordinator ensures both mailrooms operate smoothly and efficiently, maintaining consistent hours of service and established service standards. Responsibilities include recruiting, hiring, training, supervising, and evaluating employees; managing schedules and payroll; and overseeing invoice submission through USHOP as well as funding for the university's mail permit. The coordinator serves as the primary point of contact for escalated customer service concerns and is responsible for resolving issues promptly and effectively.

In partnership with the Printing & Mail Services Manager, the Coordinator develops and monitors departmental budgets, performs cost analyses and rate reviews to ensure accurate customer chargeback fees, and prepares cost estimates for mailing projects. The role also requires administering mailing software programs and ensuring regular updates are completed. Proficiency with mailroom technologies is essential, along with the ability to remain current on evolving tools and practices to recommend cost-effective solutions that improve efficiency and service delivery.

Duties / Responsibilities

Supervision (40%)

• Direct supervision of 2 Mail Clerks, a GSS part-time employee, 5 leads and 2 students
• Supervises Mail Services to ensure proper training, directing, motivating, evaluating staff, and approving timecards.
• Create student work schedules to address processing peaks and flows.

Provide Customer Service (30%)

Acts as a Liaison to Various Internal and External Organizations (20%)

Operates and has working knowledge of mail processing equipment (10%)

Minimum Acceptable Education & Experience :

Required Licenses & Certifications :

Required Knowledge, Skills & Abilities :

Preferred Qualifications :

Applicant instructions : Applicants should be prepared to upload the following documents when applying online within the Resume / Cover Letter section of your application :

Applications that are missing any of the required items may not move forward for consideration. Additional uploaded documents not requested in the position announcement will not be reviewed.

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

EEO Statement : The University System of New Hampshire is an Equal Opportunity / Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Location : Durham

Salary Grade : Non-Exempt Staff 12