Middle Market Client Experience Consultant - Cigna Healthcare - Hybrid - Chattanooga or Franklin, TN

The job profile for this position is Client Account Support Lead Analyst, which is a Band 3 Senior Contributor Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

The Client Experience Coordinator partners with the Middle Market Account Executives to drive retention and growth by helping clients optimize the value they realize from Cigna\'s products and services. They do this through execution and coordination of activities in support of client operational, health & wellness and service needs.

Responsibilities

• Support Middle Market Account Executives strategic selling approach that best demonstrates Cigna Healthcare\'s value
• Develop / Maintain a 'Trusted Partner' relationship with Account Executives
• Fully understands client needs, develops and executes (in conjunction with internal partners) on actions that addresses the client issues
• Maintain in-depth knowledge of Cigna products / solutions / services across all product lines (Dental, Behavioral, Pharmacy, Medical, Clinical, and Wellness & Incentives)
• Effectively leverage Expert Advisors (e.g. Client Service Executive, Implementation Manager, Strategic Wellbeing Advisors and others) to deliver on client expectations
• Ensure all communications are clear / concise and delivered in a timely and consistent manner aligning with Cigna\'s strategy and value proposition – may require broad organizational collaboration, influence, and escalation

Qualifications

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download / 5Mbps upload.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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