IT Support Engineer (MSP – On-Site / Remote, St. Louis, MO)

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• About the Role

ArchitectNow is seeking an IT Support Engineer to join our growing Managed Services Provider (MSP) practice. This is an early-career position focused on help desk / Tier 1–2 support across Microsoft 365, PCs, networks, and printers—with a strong emphasis on Microsoft 365 administration and troubleshooting.

The position is primarily remote, however it will require on-site visits to client locations in the St. Louis area as needed. You’ll often be the in-person resource clients see, so professionalism, strong communication, and customer service are just as important as technical skills.

• About ArchitectNow

ArchitectNow is a fast-growing Microsoft Cloud Solution Provider (CSP), Managed Services Provider (MSP), and software development agency. We specialize in Azure Infrastructure, Microsoft 365, AI-driven applications, and custom software development for clients across industries.

Our mission is to help organizations modernize their IT environments, migrate to the cloud, and unlock business value through AI and the Microsoft ecosystem. From Azure landing zones, governance, and managed IT services to custom software solutions, Copilot integration, and AI-powered applications, we deliver tailored solutions that solve real business problems.

• What You’ll Do
• Act as the first line of support for client IT issues.
• Provide help desk support for desktops, laptops, mobile devices, and applications.
• Deliver Microsoft 365 administration and support, including :
• User and group management in Entra ID / Azure AD
• Outlook / Exchange Online mailbox setup, permissions, and troubleshooting
• Microsoft Teams collaboration, meeting, and calling issues
• OneDrive and SharePoint access, permissions, and sync support
• Licensing assignments and troubleshooting
• Handle basic networking and hardware tasks :
• Troubleshoot Wi-Fi, switches, and connectivity issues
• Printer setup and troubleshooting
• Provide on-site support in St. Louis for tasks such as :
• Device setups and deployments
• Hands-on troubleshooting
• Office network / printing fixes
• Escalate more complex issues to senior engineers while documenting your work.
• Deliver a great client experience through professionalism, friendliness, and clear communication.
• What We’re Looking For

Required Skills & Traits

• 1–3 years of IT support experience (help desk, internship, or MSP exposure a plus).
• Strong familiarity with Microsoft 365 administration (users, groups, Exchange, Teams, OneDrive, SharePoint).
• Basic understanding of PC troubleshooting, networks, and printers.
• Strong problem-solving skills and attention to detail.
• Ability to obtain industry certifications to grow and provide further value to the organization.
• Personable, reliable, and able to represent ArchitectNow well during on-site client visits.
• Located in the St. Louis metro area with reliable transportation.
• Nice to Have
• Light exposure to Azure services (identity, administration, or support tasks); progress toward AZ-104 certification is a strong plus.
• Experience with Intune / Endpoint Manager for device management.
• Familiarity with ticketing systems or RMM tools.
• Relevant certifications such as :
• CompTIA : A+, Network+, Security+
• Microsoft : MS-900, AZ-900, SC-900, AZ-104 (Azure Administrator)
• Prior customer service experience (even outside IT).

Job Type : Full-time

Pay : $50,000.00 - $70,000.00 per year

Benefits :
• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Work Location : Hybrid remote in Ellisville, MO 63021

Remote working / work at home options are available for this role.