SAP Junior Technical Support Engineer

Job Description

The South Carolina Department of Public Health is dedicated to helping people live healthy

lives in healthy communities. With more than 2,250 employees in 78 offices across the state,

S.C. DPH has a diverse team of employees who are leaders in their fields and share a passion

for making a difference. This position is associated with efforts to modernize supporting

systems and environments associated with Finance and Operations (FAO) and a focus on

Human Resources (HR) supported by the Office of Information Technology (OIT).

As the state agency charged with promoting and protecting South Carolina's public health and

environment, S.C. DPH has a legacy of attracting and retaining talented individuals who want

to build rewarding and successful careers doing work that touches people's lives every day.

Candidates should be self-motivated, team-oriented, work under limited supervision,

and respond to priority tasks as needed. Candidates must also be able to form

productive working relationships with individuals from diverse backgrounds and at all

organizational levels.

WHY IS THIS POSITION OPEN (new role, increased work load, new dept, resignation,

promotion)?

If backfill Position – What separated the candidate you initially selected from all the other

resumes presented?

This is a new position to focus on Public Health Financial and Administrative systems.

WHAT TYPES OF STAFFING CHALLENGES OR HEADACHES HAVE YOU EXPERIENCED IN THE

PAST?

• SUPPLIERS MISLEADING CONTRACTORS ON REMOTE WORK
• RESUMES THAT DON’T MATCH WORK EXPERIENCE RELATED TO THE POSTING.
• STATED YEARS OF EXPERIENCE RELATED TO A TECHNOLOGY CANNOT BE IDENTIFIED

ON THE RESUME.

SCOPE OF THE PROJECT :

Due to the volume of agency financial and administrative systems that need to be migrated to agency

standard platforms, upgrade and streamline upgrade aged components, and modernization efforts,

additional staff is needed to support these efforts and system implementation. The team will work to

align business needs with current and future state to ensure systems are set up and supported

following industry best practices to ensure strategic initiatives and compliance with federal and state

regulatory laws and ensure business continuity.

This position will be a part of the team responsible for supporting these efforts and transition to

operational support.

Candidates should be self-motivated, team-oriented, work under limited supervision, and respond to

priority tasks as needed.

DAILY DUTIES / RESPONSIBILITIES :

The SAP HR Systems Technician plays a vital role in configuring, maintaining, and enhancing the South

Carolina Department of Public Health’s Human Resources systems, with a primary focus on the SCEIS

SAP ECC platform and other agency HR-related systems. This position is responsible for implementing

system configuration changes, optimizing workflows, improving data quality, and supporting reporting

needs based on technical capabilities and business requirements.

Working closely with HR, IT, and Finance teams, the technician ensures that system functionality aligns

with operational goals and compliance standards. The role involves hands-on configuration, testing,

documentation, and support of SAP HR modules, as well as identifying and implementing workflow-

driven solutions to reduce manual processes and improve data integrity.

With a strong emphasis on technical problem-solving, system optimization, and data-driven reporting,

this position is essential to the successful modernization and efficiency of HR operations.

Key Responsibilities

System Configuration & Workflow Optimization

business needs.

streamline HR processes.

modernization.

data access across roles.

and audit readiness.

Testing & Implementation

enhancements, and patches.

Data Quality & Reporting

Documentation & Support

guides.

workflows.

resources.

Collaboration & Communication

needs.

system capabilities.

classification in alignment with NIST 800-53, FISMA, and SC InfoSec standards.

Project & Change Support

supporting project deliverables.

changes and enhancements.

standards.

standard cyber security policy design related to information risk management, designation of

data as to criticality, confidentiality, and protection. (NIST 800-53, FISMA, SC InfoSec

Requirements http : / / admin.sc.gov / technology / information-security / policies-and-procedures ,

etc.)

The position will be utilized for 40 hours per week for the duration of this project. The selected

candidate should be able to work flexible hours where it may be necessary for work to be completed

outside traditional business hours.

The candidate will work closely with the Assigned Manager to identify, prioritize, and schedule

workload and implementation to IT standards and procedures. The candidate will work closely with

Human Resource staff, OIT, and subject matter experts for the system design and testing.

This will also include compliance to DPH security policy / procedures as well as integrating systems when

possible to streamline staff workflows, user security, and data correction.

Module support of the project.

Business Associate (BA) agreement if applicable. All web services must be secure.

not exceed the maximum rate established for this position described in the State contract

terms.

Carolina Department of Health and Environmental Control. Any source code, data,

product, or functionality resulting from this SOW or previously owned / developed by

DPH will remain the sole property of DPH and is not to be incorporated into the core

product of any vendor's application. Any modifications and interfaces developed under

said contract will be not be used by the contractor for any independent project of the

contractor or published or publicized by the contractor without written permission of

DPH.

Payment Schedule :

All timesheets shall be entered and approved in a timely manner per State contract terms. The State will not pay any extra

costs (i.e. Travel, employee benefits, insurance, room and board, etc.) for temporary employees under this contract.

DPH Support : DPH will provide :

Requirements

REQUIRED SKILLS (RANK IN ORDER OF

IMPORTANCE) :

1. Hands-on experience with SAP ECC

(SCEIS) HR modules, including system

configuration, testing, and

troubleshooting to optimize SAP HR

system workflows to support automation

and reduce manual processes.

2. Working knowledge of state HR / payroll

processes, data privacy standards (e.g.,

HIPAA, FLSA), and regulatory compliance

frameworks.

3. Strong skills in data validation, integrity

monitoring, and issue resolution across

HR systems.

4. Advanced reporting and dashboard

development using SAP tools, Excel, and

Power BI.

5. Proficient in Microsoft Office products

(Word, Excel, PowerPoint, Visio) and

collaborative tools (SharePoint,

OneDrive, Teams).

6. Experience with role-based access

control (RBAC) and position-driven

system access configuration.

7. Strong problem-solving and

troubleshooting skills, with the ability to

identify root causes and implement

sustainable solutions.

PREFERRED SKILLS (RANK IN ORDER OF

IMPORTANCE) :

1. EXPERIENCE WITH INDUSTRY STANDARD INFORMATION

SECURITY PRACTICES

2. WRITTEN AND VERBAL COMMUNICATION SKILLS

3. UNDERSTANDING OF IT DEVELOPMENT AND

IMPLEMENTATION PROJECTS

4. Proficient in creating and maintaining

technical documentation, including

configuration records, SOPs, and user guides.

5. Familiarity with IT security standards and

compliance frameworks, including NIST 800-

53, FISMA, and SC InfoSec policies.

REQUIRED EDUCATION : Bachelor's or

Master's Degree in a relevant field of work or

equivalent work experience.

REQUIRED CERTIFICATIONS :

NONE

INTERVIEW PROCESS (who will conduct i / v,

phone or in-person, how many rounds of

i / v’s)?

An interview panel will conduct one initial

round of in person, video, or phone

conference interviews. If no candidate is

selected a second round of interviews will be

conducted. Potential candidates, not initially

selected, will not be disqualified until an offer

is made and accepted.

SCHEDULE INTERVIEW : How soon can you

schedule an interview (date / times)?

After the closing date the top candidates will

be notified of scheduled interview times.

Requirements

Skill Required / Desired Amount of Experience Proven work experience with enterprise data governance Required 3 Years Proven work experience with the OneTrust platform (Data Mapping, Data Discovery, Data Catalog, Assessments) Required 2 Years Proven work experience creating documentation for internal and external audiences, technical and business audiences Required 3 Years Proven work experience supporting the creation and presentation of knowledge and training Required 3 Years