Customer Relations Representative - Majors

Job Details

Job Location

Corporate - Aurora, NY

Position Type

Full Time

Salary Range

$19.00 - $21.00 Hourly

Job Shift

Day

Job Category

Sales

Description

Position Summary :

The Customer Relations Representative is a key member of our Wholesale team and plays a vital role in delivering top-notch customer service and sales support to our retail partners.

This position is responsible for meeting operational and logistical deadlines to support our extensive network of Major customers.

This position should be able to effectively communicate corporate strategies, develop tactical business plans and manage operationally to assist in growing sales with key accounts.

Essential Job Duties and Responsibilities :

Leads a team in supporting all aspects of Customer Relations for Wholesale account needs to ensure strong customer relationships with our key retail partners. This includes :

• Prompt and professional responses to all emails and phone calls from customers.
• Works independently, and collaboratively with the Sales Team, to deliver the best possible customer experience to all of our retail partners while adhering to MacKenzie-Childs guidelines.
• Ensures timely receipt of orders and collaborates with warehouse / operations teams to process shipments and provide requested tracking information.
• Attends periodic touch base calls with sales team and customers
• Shares operational and logistical business updates and sales goals to accounts with follow-up telephone calls as necessary.
• Attention to detail and sound knowledge of product information to complete necessary documents

Essential Job Duties and Responsibilities (cont.) :

Atlanta Market - supports "Go to Market" & all aspects of preparation and supports all Wholesale team Selling initiatives (2x / year), including but not limited to :

RMA / RTV - processing upon approval and using the guidelines established below :

Responsibility : Pricing and Purchase Orders

Acts as liaison between Sales Team and warehouse to address any PO updates or issues brought about by Majors :

o Sales Manager must submit in MC checkbox format (i.e. Acct, MC sku, designation) with requested due dates

o Check box, BPN and pricing include (all using required templates) :

Supervisory Responsibilities :

None

Qualifications

Education and Experience :

Special Requirements :

Location : Aurora, NY / Hybrid

Knowledge, Skills, and Abilities :

Equipment Used :

Computer, printer, telephone, photocopier, fax machine, scanner, and calculator.

Software : Outlook, Word, Excel, Adobe Acrobat, and NuOrder, Scene7, Netsuite

Physical and Mental Requirements :

Environmental Conditions :

Work is performed in a typical office environment where there is no substantial exposure to adverse environmental conditions.

Wage : 19.00-21.00 / hr

Mackenzie-Childs is an EEO employer