Senior Technical Client Advisory Services, Americas

Your Role

As a Technical Client Services Manager you will be part of a global team providing exceptional support to our customers throughout their journey with 360T one of the leading Foreign Exchange platforms worldwide. You will tackle a diverse range of tasks in a stimulating SaaS environment serve as the primary contact for our clients and enjoy significant growth opportunities. This role includes weekend availability offering flexibility and variety in your work schedule.

As 360T operates a 24 / 7 global support model including weekends this role requires a flexible mindset and occasional weekend availability to ensure seamless client coverage and continuity across time zones in a true follow-the-sun approach.

Your Responsibilities

• Provide first and second line support for all incoming customer queries via email phone or by any other media related to our platform
• Actively work in UNIX and Windows operating systems; utilize standard UNIX utilities to retrieve and review FIX protocol and XML logs and identify and troubleshoot problems associated with client orders. Investigations include review of messaging errors service log files and integrated customer workflow solutions which might require a review of client-side logs as well
• Manage and monitor technical integrations involving pre- and post-trade solutions; primary focus on integration solutions via FIX protocols FTP and SFTP uploads for proprietary and third-party execution platforms Order Management Systems (OMS) and Pre-Trade Risk controls
• Support coordinator for scheduling and resource allocation
• Facilitate daily discussions with various internal and external technology teams review pending technical issues and escalate bugs by using Jira
• Assist with go-lives to ensure customer is correctly configured and able to execute deals. This includes review of mappings and stream configurations from technical side
• Handle Freshdesk cases which involve various inquiries related to business and technical side. Complete all work tickets in a comprehensive manner using clear concise English and ensure translation takes place if any other languages are used
• Collaborate closely with global client service teams to ensure consistent 24 / 7 support as part of our follow-the-sun coverage model including weekend shifts
• Identify software issues and collaborate with internal teams to find solutions
• Efficiently manage the escalation process for unresolved incidents
• Run lesson learned sessions and constantly facilitate knowledge sharing by documenting learnings from the past
• Continuously encourage team members to transfer knowledge and provide insights to colleagues

Your Profile

Our Offer

The position is based in New York City and available immediately. 360 Trading Networks Inc. is pro ud to be an equal opportunity employer.

E- Verify Statement

360 Trading Network Inc participates in E-verify. We will provide the Social Security Administration and if necessary the Department of Homeland Security with information from each new employees Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.

E-Verify Notice

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How to Apply

If your background and qualifications meet these specifications please forward your application / resume including your salary expectation and earliest starting date by clicking the Apply button.

Contact

People Team Americas

Send email

521 Fifth Avenue

38th Floor

New York NY 10175

About us

360T is one of the globally leading trading platforms for Foreign Exchange (FX). As Deutsche Börse Groups powerhouse for FX 360T provides a web-based trading technology for over-the-counter (OTC) instruments integration solutions and related services. Since its inception in 2000 the company has developed and maintained a state-of-the-art multi-bank portal for foreign exchange crypto cash and money market products. With over 2900 Buy-Side customers and more than 200 liquidity providers across 75 different countries 360T is uniquely positioned to connect the global FX industry.

Headquartered in Frankfurt am Main Germany 360T maintains subsidiaries in London (360 Trading Networks UK Limited) New York (360 Trading Networks Inc) Singapore (360T Asia Pacific Pte. Ltd.) Mumbai (ThreeSixty Trading Networks (India) Pvt Ltd) Kuala Lumpur (360 Trading Networks Sdn Bhd) and Dubai (360 Trading Networks (DIFC) Limited).

Required Experience :

Senior IC

Key Skills

Business Development,Business Continuity Planning,Cruise,ABB,E Learning,Archicad

Employment Type : Full-Time

Experience : years

Vacancy : 1