Clinical Trial Lead (Project Manager)Chicago, IL

Client Services Manager - Clinical Research

Prolaio believes that continuous learning and collaboration can make a significant difference in how heart care is administered. We are creating smarter ways to address heart disease and heart risks by integrating a connected platform enabled by smart data science to help patients access the care and attention that will inform better treatments and outcomes.

We envision a future where care teams and hospitals can be more effective, the healthcare system can be more efficient, and patients have a better care experience and more fulfilling lives.

This is precision cardiology, and we know it's within reach.

The Overview

We are seeking a talented and motivated Client Services Manager (Account Manager) - Clinical Research who is responsible for building and maintaining relationships and partnerships with our clients with the goal of leading strategic client projects and providing exceptional service. This role serves as the client's single point of contact and escalation support person for all operational matters. Their responsibilities also include coordinating and completing projects on time and within budget and scope, working directly with internal teams to ensure deadlines, responsibilities, deliverables, and issues are resolved, leading training for client partners, and developing strong relationships with the client with the goal of growing accounts in partnership with the commercial team. This role will report directly to the Director, Operations and Strategy. This will be a hybrid role based in the Chicagoland or Bay Area.

The Specifics

• Primary Client Contact : Serve as the primary client contact with the expectation of providing exceptional service and guidance to our clients with the goal of creating long-term relationships with key organizational stakeholders.
• Internal Business Partner : Develop strong internal relationships to ensure client issues are resolved in a collaborative and timely manner, lead internal client project teams, act as an advocate for the client.
• New Business Opportunities : Identify and assess new business opportunities; understand the client's pipeline, development strategy and objectives. Support contract scoping, negotiation, pricing, and terms.
• Onboarding and Training : Conduct client onboarding and develop and lead training for clients and internal partners.
• Performance Optimization : Lead and document all meetings and work to ensure deliverables, timeframes, and budgets are met. Develop and generate, and present reports on programs and services provided.
• Collaboration : Work closely with colleagues and clients to align solutions with business needs.
• Problem Solving : Tackle complex challenges and contribute to continuous improvement initiatives.

Why Prolaio?

Who You Are

Experience and Education

Qualifications, Skills, and Practice

Company Benefits