CRM Lead Architect

Description

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. Are you ready for your next career challenge? The Digital Modernization Sector is focused on delivering performance-based IT services and repeatable solutions. Our team is solving the world's toughest security challenges for customers with "can't fail" missions.

The Digital Modernization Sector at Leidos currently has an opening for a CRM Lead Architect to work in our Baltimore, Maryland office. This is an exciting opportunity to use your experience helping the Center for Medicare and Medicaid (CMS) operate, maintain, modernize and transform its legacy system.

Primary Responsibilities :

The CRM Lead Architect shall manage all activities related to the implementation of the modernized solution.

Responsibilities shall include, but are not limited to :

Understand the existing environment including integration of the source systems.

Defining the architectural strategy and development guidelines.

Analyzing requirements and providing recommendations for changes to existing infrastructure, including justification, budget considerations, and required implementation resources.

Communicate effectively across external and internal stakeholders to include Customer entities, vendors and partners.

Monitoring CRM performance, optimizing usage, tracking key metrics, and implementing enhancements to maximize the value and effectiveness of the CRM application.

Support accurate and transparent SLA / TPM / KPI metric reporting.

Reduce redundancies and implement improvements using industry standard processes.

Enhance performance with automation, AIOps and scalability methods.

Ensure technical solutions are low risk maintaining 24x7 availability.

Perform research for accurate technical solution applications.

Collaborate with Leidos CoP, vendor partners and the Customer, for technical solution decisions.

Develop executive level briefings and white papers that foster thought leadership and new opportunities.

Ensure system designs are secure and meet federal policies and standards.

Facilitating transition activities and meetings, including system demos of the current platform, walkthroughs of the current system documentation library, and other collaboration activities.

Actively participating in planning sessions, requirements gathering activities, design sessions, Agile modeling sessions, and other events to support the CRM modernization.

Shaping the CRM modernization strategy by defining the goals, objectives, and desired outcomes of the modernization effort.

Managing and documenting methods of communication, coordination of activities, work activities, processes, and procedures to ensure seamless CRM daily operations through the implementation and cutover to a modernized CRM.

Ensuring resources are collaborative and available to address inquiries about the current CRM.

Managing change and adoption, executing change management plans, training end-users, communicating the benefits of the modernization effort, and addressing challenges.

Creating comprehensive documentation across a project which may include a timeline, a budget, key information, tasks, and resources.

Using enterprise tools for project management software to plan, track, and manage tasks using agile methodologies; this includes navigating the user interface, applying custom settings, and integrating with other programs.

Developing content for Customer deliverables, training plans and communication plans.

Basic Qualifications :

Ability to obtain Public Trust

Bachelor's degree and a minimum of 12-15 years of relevant prior experience

5-8 years of experience with Salesforce, Siebel and / or Pega CRMs

Experience with Large CRM Migration

Design Experience with multiple database services for applications and data models

Preferred Qualifications :

Certified AWS Architect

Multi-Cloud, GovCloud experience

Zero Trust experience for data and application

Data Quality and validation experience Pega Principal System Architect, Pega Certified Senior System Architect (PCSSA) or Pega Certified Lead System Architect (CLSA) or a Salesforce certified architect

Experience with SAFe

Come break things (in a good way). Then build them smarter.

We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."

Original Posting : October 14, 2025

For U.S. Positions : While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range :

Pay Range $126,100.00 - $227,950.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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