Benefits
- Bonus based on performance
- Training & development
- Flexible schedule
- Free uniforms
- Paid time off
- Company parties
Benefits / Perks
Join a Fun & Dynamic Culture! – We believe work should be engaging, collaborative, and full of energy.Fitness-Focused Workplace – We encourage both physical and mental well-being with team activities.Growth & Development – We invest in your personal and professional growth through ongoing learning opportunities.Work-Life Balance – We understand the importance of flexibility and encourage a healthy balance between work and personal life.Creative & Innovative Space – Bring your ideas to life in an environment that values innovation and fresh thinking.Other perks
Bonus based on performanceOpportunity for special performance incentive funds (SPIFs) for sales contributionsFree office attireFree snacksPaid time-offRequirements
College diploma or university degree in Computer Science8-10 years equivalent work experiencePrior experience in MSP is requiredExperience with desktop and server operating systems including Windows 7 / 10, Windows Server 2008 / 2012 / 2016, Linux and Mac OSExperience in Server administration, DNS, DHCPKnowledge and understanding of networking devices and appliancesNinjaOne RMM and Autotask PSA Experience a plusMicrosoft Office 365, Azure, AD administration experience is requiredProven experience working with Endpoint Detection and Response (EDR), Managed Detection and Response (MDR), and log analytics / SIEM platformsValid Driver's License and ability to drive to customer locations when requiredCompTIA A+ and / or CompTIA Network+ preferredSelf-motivated and driven for excellence in customer experienceResponsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issuesProvisioning and system setup for new hiresPrioritize incidents and service requests according to defined processes to meet defined SLAsUse remote tools and diagnostic utilities to aid in resolving support requestsPerform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determinedInstalling and configuring hardware and software components throughout various network infrastructure devicesInstall antivirus software and ensure virus definitions are up to dateServer administration via Active Directory, File & Print services, DNS, DHCPNetwork firewall and switch administration and maintenancePerform preventative maintenance, including checking and cleaning of workstations, printers, and peripheralsEstablishing good relationships with all departments and colleaguesEnsuring company safety and security standards are metSome network and server solution design and architectureEstablish effective communication and trust with customer teams and partnersOperational tasks like managing tickets and logging timesheetsDeveloping materials for improving delivery quality, writing blogs and sharing best practices with the community80% billable targetCompany Overview
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Summary
The IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties.
IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily. The IT Technician will possess the ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills.
The Level 3 Technician works jointly with the sales team to provide pre-sales and post-sales support, including tasks such as discovery meetings, site surveys, proposals, and presentations on technical assessments, implementations, and ongoing technical account management. The selected candidate will be results-oriented, self-motivated, energetic, professional, reliable, and a team player.
Note
Salary based on the candidate's experience.J-18808-Ljbffr
