IT Support Technician (Phoenix, AZ)

Job Description

Job Description

Description :

IT Support Technician

Company : Total Networks

Location : Local travel up to 25% as assigned

About the Role :

Total Networks is always seeking top tier talent to be considered for when we have an IT Support Technician opening to handle support service requests across workstations, servers, printers, networks, and vendor-specific hardware and software. You will provide technical support primarily by phone and ticketing system, with occasional onsite assignments. This role requires following documented procedures, monitoring incoming support requests, and maintaining service level agreements (SLAs).

Responsibilities :

• Document all activities, projects, and tickets daily in the ticketing system with detailed notes.
• Respond to service tickets, phone calls, and emails, ensuring timely resolution and excellent customer service.
• Provide Tier 1 support for Microsoft applications, operating systems, cloud services, and client-specific software.
• Troubleshoot network connectivity, remote access tools, and disaster recovery systems (backups / restorations).
• Monitor ticket queues, applying troubleshooting skills and escalating requests as needed.
• Maintain a high level of customer service and satisfaction.
• Collaborate with team members and service coordinators for efficient resolution and ticket routing.
• Create, maintain, and review system documentation.
• Travel up to 25% for local client site visits.
• Perform additional duties as assigned by management.

Expectations :

Technical Proficiencies :

Physical Requirements :

Why Join Total Networks?

Total Networks, a Blue Alliance company, is Arizona’s trusted IT partner for professional businesses that demand reliability, security, and strategic foresight. We help law firms, accounting practices, healthcare providers, and other service-driven organizations build confident technology roadmaps and productive, secure workplaces. As the only CompTIA Security Trustmark-certified IT provider in Arizona, we deliver industry-recognized excellence backed by decades of local experience. Our team is known for responsiveness, professionalism, and a proactive approach that puts people and outcomes first. We’re deeply connected to the Arizona business community and committed to helping our employees grow through meaningful work, recognition, and real impact. At Total Networks, your expertise helps businesses thrive, and you do, too.

A Team Environment Built for Growth

Joining Total Networks means working alongside IT specialists supporting complex, enterprise environments. As part of the Blue Alliance network, you gain access to a community of hundreds of peers and experts across the country. This means more opportunities for learning, professional development, and career advancement without losing the close-knit feel of a smaller team.

You’ll enjoy the best of both worlds :

A Unique Opportunity Through Blue Alliance

As a Blue Alliance partner company, Total Networks provides team members with unmatched opportunities to learn, lead, and succeed. Each company in the network maintains its unique identity while working toward shared goals. If you’re looking to make a meaningful impact and grow your career in a supportive, future-focused environment, this is the place for you.

Benefits of working at Total Networks :

Top Reasons our Employees Love Being Part of the Blue Alliance Family :

Ready for the next step?

The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.

Please be advised we, Total Networks, participate in E-Verify.

Requirements :