Supplier Enablement Relationship Manager

U.S. Bank Virtual Pay Team Position

The U.S. Bank Virtual Pay Team is seeking a dedicated and detail-oriented individual to join its ranks. This role is designed for someone looking to make a significant impact within the financial services sector, specifically in the arena of merchant services and business-to-business (B2B) payment solutions. As an integral member of the team, you will play a vital role in driving the adoption of virtual credit cards by suppliers, enhancing payment processes, and ensuring a seamless experience for our clients. This position is well-suited for professionals who possess a blend of customer service acumen, sales skills, and technical expertise, and who are eager to represent U.S. Bank's standards of excellence.

Key Responsibilities

• Outbound Supplier Engagement : Initiate and conduct outbound calls to large suppliers on behalf of our clients, with the aim of encouraging them to accept virtual credit cards as a preferred form of payment. Articulate the advantages of virtual credit card solutions in a clear, compelling manner, addressing any questions or concerns that may arise.
• Education and Advocacy : Serve as a knowledgeable resource to suppliers, explaining the operational and strategic benefits of virtual card payments. Highlight increased efficiency, security, and the streamlined nature of virtual transactions in the B2B space.
• Service Excellence : Maintain high levels of client and supplier satisfaction by responding promptly and accurately to inquiries, troubleshooting issues, and providing thorough follow-up. Track the outcomes of outreach efforts and produce regular reports on results and trends.
• Multi-Channel Communication : Perform customer contact through both telephone and email, tailoring your approach to meet the preferences and needs of each supplier or client. Demonstrate exemplary listening skills, courtesy, empathy, and accuracy in every interaction.
• Cross-Functional Collaboration : Coordinate with various internal teams to ensure service consistency and the achievement of organizational objectives. Collaborate on projects as needed, contributing insights and feedback to optimize processes and enhance products.
• Reporting and Analysis : Provide detailed reporting on outreach results, client feedback, and supplier responses. Analyze data to identify patterns, challenges, and opportunities for improvement.
• Project Support : Take on additional projects assigned, demonstrating flexibility and a proactive approach to problem-solving and improving supplier acceptance of card products.

Basic Qualifications

Preferred Skills and Experience

Role Impact and Opportunities

By joining the U.S. Bank Virtual Pay Team, you will be at the forefront of an evolving payment landscape, helping businesses transition to secure, efficient digital solutions. Your efforts will directly contribute to client satisfaction, supplier engagement, and the overall adoption of innovative payment strategies. The position offers ample opportunities for professional growth, cross-training, and exposure to emerging technologies within the financial sector.

Supplier Outreach and Education

You will become a trusted advisor to clients, helping them recognize the value of paying suppliers with virtual credit cards. Your outreach will not only support client goals but also foster long-lasting supplier relationships built on transparency and mutual benefits.

Team Coordination and Collaboration

Success in this role depends on strong collaboration with internal stakeholders. You will work closely with other team members and departments, ensuring all service delivery aligns with company standards and client expectations.

Adaptability and Project Engagement

In addition to regular responsibilities, you may be called upon to take part in special projects. This requires adaptability, initiative, and a commitment to continuous improvement.

Location : The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits : Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours) :

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify : U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range : $119,765.00 - $140,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and / or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.