Patient Service Representative - Employee Health and Wellness - Full Time

Job Opportunity At The Best Place To Give And Receive Care

Acts as a representative in all areas of clerical support. Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, and entering patient charges and demographics. Retrieving and updating medical records, collecting fees, and performing general clerical and other duties as assigned in accordance with JCAHO, NCQA, and government standards, as well as policies and procedures of PPS under the direct supervision of the Office Manager / Practice Manager.

What You'll Do :

• Greets, registers, and "arrives" patients into the department and hospital data management systems.
• Verifies demographic and insurance information, scans insurance card.
• Obtains patient signatures on required hospital forms and routes appropriately.
• Receives incoming telephone calls; responds to calls and visitors while determining the urgency of the situation; triages and / or takes messages.
• Enters patient registration, referral information, and appointments into the department EMR.
• Requests medical records from referring facilities for new patient appointments according to the departmental intake sheet.
• Follows through on missing documents.
• Reviews and sorts the patient records coming into the department via fax and prepares them for nursing review.
• Sorts mail and delivers to the appropriate staff.
• Follows the department process for logging in and out of imaging studies.
• Confirms patient appointments.
• Scans and approves patient records into the department EMR.
• Responsible for the general appearance of the patient waiting area, including maintaining refreshments and supplies.
• Assists with the scheduling of ancillary patient appointments.
• Interacts and communicates with patients, families, and coworkers to ensure effective coordination of patient care.
• Assists in the orientation of new employees to office functions, shares pertinent information, and effectively teaches others to perform tasks accurately and effectively.

Who You Are :

Why You'll Love Us :

Work Shift : Monday-Friday, 7 : 00am-4 : 30pm

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.