Member Service Coordinator

Job Description

Job Description

MEMBER SERVICES COORDINATOR

From cascading mountains to crystal lakes, warm summer days and cool winter nights, the beautiful scenery welcomes you to the Carolinas. The Cliffs is comprised of seven luxury communities. Each has their own personality, but is equal in beauty, prestige, and opportunity. The only thing better than the views are the people. Our leaders are focused on the growth and development and growth of our employees, our members are gracious and kind, and our co-workers make coming to work something to look forward to. Once you visit you will understand why employees love being a part of The Cliffs family!

The Member Services Coordinator is a high-profile service and hospitality position. As a Membership Coordinator you will be the front-line for the Membership Services department. Working under the direction of the Member Services Director, the coordinator will provide service in the following areas : Club Reception, Club Concierge Services, Interclub Marketing, Membership Support Services and Member Lodging and Rental Program.

JOB DUTIES :

• Coordinate Club interclub marketing efforts
• Coordinate and Monitor Club communications with the members
• Provide reception Services during department hours of operation
• Provide Concierge Services to members and guests
• Maintain a catalogue of preferred vendors and service providers
• Facilitate the use of club amenities and services for the membership Club’s Lodging and Rental program
• Utilize creative planning for members and guest special services
• Assist in planning Club events
• Assist with New Member Packets and Orientations
• Nights and weekends required

BACKGROUND / EXPERIENCE :

THE CLIFFS BENEFITS :