Machine Learning Engineer, Customer Support & Claims

What to Expect

Join Tesla's service software team, where you'll work alongside some of the brightest engineers globally to power critical machine learning models for internal service applications. These applications support Tesla's service centers, collision centers, global customer relationship management, and insurance claims. As a Machine Learning Engineer, you'll tackle complex, ambiguous challenges, transforming them into end-to-end solutions that drive Tesla's mission to accelerate the world's transition to sustainable energy.

What You'll Do

• Design, develop, and implement machine learning models for service and customer support environments using techniques like supervised learning, convolutional neural networks, and tools such as PyTorch and Pandas
• Collaborate with vehicle service operations, energy service operations, and customer support teams to address operational challenges
• Take ownership of production models, ensuring robust alerting systems for rapid issue resolution
• Work with diverse, heterogeneous datasets (text, voice, images, tabular data) to build scalable solutions
• Translate ambiguous problem statements into actionable, end-to-end machine learning models
• Follow agile development practices and maintain high standards for clean, modular, and sustainable code

What You'll Bring

Compensation and Benefits

Benefits

2 medical plan options with $0 payroll deduction

Expected Compensation

$133,440 - $200,160 / annual salary + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

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