Specialist, Product

Product Specialist

Are you looking for a company that cares about people's lives and health, including yours? At EVIDENT, we help make people's lives healthier, safer and more fulfilling, every day. Let's inspire healthier lives, together.

Job Description

Under the supervision of the Global Director, the position holder is responsible for supporting the development of the product line (ultrasonic and eddy current sensors and related inspection solutions), the sales force and the customer base. The position holder actively participates in the development of the products, related solutions, and the creation of product development documents including pre-sales, post-sales and go-to-market tools. Under guidance of the Product Leader, and in collaboration with colleagues from other product lines, as well as R&D, the position holder will be responsible for developing new NDT inspection solutions by performing application tests and developing application-specific inspection methods. The position holder also contributes to the continuous improvement, support and sustainment of the product line(s) for which he is responsible.

Job Duties

• Develop the marketing strategy for new service offers, create service offer part numbers, and facilitate the creation of marketing collateral.
• Lead service planning projects which may include repair part inventory analysis, evaluating terms and conditions of service offers, and other projects as assigned.
• Effectively execute the agreed upon strategic business plan, increasing close rate and achieving quotas by making calls to customers eligible for service offerings to discuss needs, options available, and clearly link benefits of service and value proposition to ensure that customers receive maximum product uptime.
• Effectively execute the complete service sales process : pre-call plan, opportunity tracking, call customer, prepare and present quotations, overcome objections, negotiate agreements, verify purchase order accuracy, close sale, follow ups, complete all required paperwork, and any other required activities.
• Support after system sale and with system sale opportunities, as needed.
• Understand and utilize guidelines to negotiate detailed agreement terms and conditions with customer. Serve as the liaison to communicate with Olympus legal for review and modifications when required, then back to customer or through sales personnel.
• Utilize and suggest improvements in tools used to achieve sales objectives in alignment with corporate branding guidelines. Tools may include but are not limited to promotions, web based platforms, direct customer contact, brochures, flyers. Explore implementation of "self-service" option for customers wishing to purchase service products online / without direct interaction.
• Collaborate, build relationships, and align with other departments and external resources as needed to execute, close sales, and achieve quotas.
• Gather and convey any information to supervisor on new service-related activities such as pricing, competitive activity, funding and any data that may impacting service.
• Perform other related duties as assigned.

Job Requirements

Education

We realize work isn't just a job to you. It's a big part of your life, but not the only part. That's why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks so you can be ready for where life can take you.

EVIDENT is passionate about the solutions it creates for the life sciences and industrial equipment industries. For more than 100 years, Olympus has focused on making people's lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world. Today, EVIDENT's solutions range from industrial microscopes and videoscopes to nondestructive testing technology and x-ray analyzers. These products are widely used for quality control, inspection, and measurement applications. Serving customers in fields such as manufacturing, maintenance, and environment and natural resources, EVIDENT's technology contributes to the quality of products and adds to the safety of industrial infrastructure and facilities.

It is the policy of EVIDENT to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and / or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and / or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.