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Customer Service Representative CSR

Customer Service Representative CSR

BCForwardGresham, OR, US
19 hours ago
Job type
  • Full-time
Job description

Job Description

Job Description

BCforward is currently seeking a highly motivated Customer Service Rep opportunity in Gresham Oregon!

Position Title :  Customer Service Rep

Location : Gresham Oregon

Anticipated Start Date :  ASAP

Please note this is the target date and is subject to the change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration :  12 months (possibility for an convert)

Job Type :  FULL TIME (40hrs / week), CONTRACT to HIRE, HYBRID POSITION

Pay Range :  $20- 28 / hr

Please note that actual compensation may vary within this range due the factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.)

  • Work schedule :
  • 5 DAYS ON SITE REQUIRED for first 90 days and potentially longer depending on training needs. Following training,
  • Candidates will be required in office 3 days per week(Tuesday-Thursday),
  • Shift hours are from 8-5pm PST.

Job Description :

  • Provides high quality customer service by responding to telephone inquiries, customer requests and problems. Researches and resolves problems and errors. Identifies products and services that meet customers' needs.
  • Basic Qualifications : Associate degree, or equivalent work experience Three to five years of experience in financial services industry

    • Duties and Responsibilities Include :

  • Service customers phone and email inquiries.
  • Assist customers in navigating on-line platforms and all Treasury Management products utilizing the Bank’s servicing tools such as emulation and co-browse.
  • Maintain appropriate technical understanding of bank systems. Regularly attend trainings to support / expend knowledge base.

    • Preferred Skills / Experience :

  • Excellent verbal, written, and interpersonal communication skills Outstanding customer service and problem resolution skills Proficient computer skills, especially Microsoft office applications Experience with department-specific systems Advanced knowledge of departmental and bank products and services
  • Technical support and / or co-browse skills
  • Preferred understanding of digital capabilities with experience in Information Technology environment
  • Knowledge of Treasury Management Products / Services with preferred experience with GTM and Operations

    • Company Description

    About BCforward :

    Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

    BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

    BCforward is an equal opportunity employer.

    Company Description

    About BCforward : \r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

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    Customer Service Representative Csr • Gresham, OR, US