Logistics - Operations, Customer & Office Support

Job Description

Job Description

Description :

The individual in the operations, customer & office support role is a trusted, central point of contact for our carriers, and customers and support our day-to-day operations. This person will support our staff to ensure timely pick-up and delivery of freight for our customers while building and maintaining relationships with carriers.

Monday – Friday 10 : 00am – 7 : 00pm and alternating weekend availability and coverage remotely.

Requirements :

• Schedule and manage pickup and deliveries of shipments.
• Maintain continuous communication with carriers and customers to ensure a high-quality freight movement process
• Setting up customs clearances with Canadian / US customs brokers and following up
• Maintain customer profiles and enter shipments into McLeod software
• Solicit freight quotations for Spot and Contract markets
• Schedule pickup and delivery
• Maintain and update accurate information in company’s operating systems, tracking shipments to completion
• Coordinating daily carrier activities with customers and operations team
• Adhere to established operating procedures while looking for opportunities to measure and improve
• Assisting drivers with setting up Macropoint tracking application on their phones
• Assisting our team with collecting Proof of Delivery (POD’s) for timely invoicing

Experience :