Senior Manager, Field Technical Support

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.

The Opportunity

The Service Operations Manager at LG Air Conditioning Technologies is responsible for overseeing key post-sales functions, including technical training, aftermarket support, and all Service Champion Programs & platforms. This role will lead efforts to create, maintain, and monitor departmental KPI metrics, implementing effective countermeasures as needed to ensure performance targets are met. A critical aspect of the role is fostering a culture of continuous improvement, empowering team members to succeed, and driving operational excellence. The manager will set strategic goals, ensure effective execution, and track progress through data-driven decision-making and consistent performance reviews.

• Develop regional service support strategies, actions, and metrics throughout the LG Preferred Service Champion Programs.
• Manage all aftermarket support activities, projects, and field personnel within all assigned regions.
• Manage all reporting responsibilities, including creating monthly reports and presenting data. Will include problem analysis and corrective action tracking.
• Full management and responsibility for the LG operated service support programs of Service Champion Program (SCP), Service Champion – Advisory Council (SCA), and Service Champion Authorized Trainer (SCP – AT).
• Manage the informational literature of the SCP and SCP – AT programs.
• Provide management of the Service Champion Forum, content within, and support.
• Manage, organize, and execute yearly technical conference including content creation.
• Coordinate with Technical Support, Escalation Lead, Engineering and Field Controls team members to provide direction and resolve escalated technical field issues.
• Manage technical training team, training development activity & personnel, and LG Training Academies. This includes budgeting, execution, and planning.
• Responsible for service operational efficiency and new technology development.
• Review and analyze application of Variable Refrigerant Flow (VRF) Commercial & Residential & Light Commercial (RLC) Systems which includes load verification duties as needed.
• Schedule and conduct onsite training, as needed, on new service platforms being launched.
• Support aftermarket rework projects as needed including tracking.
• Manage Quality Technical Meetings (QTM) and materials.
• Network with regional sales staff fostering technical relationships within all service coverage regions.
• Facilitate, management, and execute service department continuous improvement projects and initiate measurements.

Qualifications

Pay Transparency : The salary range listed is the national range. Salary will vary based on the specific geography. There is a Non Sales Bonus.

Join LG—and help us make Life Good.

LI-JN2

$120,000 - $150,000 USD

Benefits

Equal Opportunity

LG Electronics is an equal opportunity employer. We provide equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. We are committed to diversity and affirmative action to ensure applicants are treated without regard to these characteristics.

J-18808-Ljbffr