ROI Manager

Job Description

Job Title : HIM Operations Release of Information (ROI) Manager

Position Summary :

Under the direction of the Director of HIM Operations, the HIM Operations ROI Manager provides leadership and oversight for daily operations of Release of Information (ROI) services in a multi-facility, academic healthcare environment. This position ensures timely and compliant processing of requests for medical records from patients, healthcare providers, legal entities, insurance companies, law enforcement, government agencies, and internal departments. The Manager monitors productivity and quality of staff and vendor services to support patient safety, timely billing, regulatory compliance, and superior customer service.

This role also serves as the Privacy Liaison under the direction of the organization’s Privacy Office, conducting assessments, reporting findings, and responding to investigations or complaints related to patient privacy in alignment with state and federal regulations.

Key Responsibilities :

• Oversee daily operations of ROI services, ensuring compliance with HIPAA, state and federal regulations, and accrediting standards.
• Supervise staff and vendor performance, maintaining productivity, quality, and turnaround time standards.
• Collaborate with Legal, Privacy, HIM, Nursing, and Administrative departments to support organizational goals.
• Serve as the primary hospital contact for ROI-related inquiries.
• Conduct privacy assessments and provide reports to the HIPAA Privacy Officer.
• Respond to investigations from regulatory agencies and address patient privacy complaints.
• Develop and implement efficient workflows, performance monitoring, and accountability programs.
• Lead hiring, termination, corrective action, and performance review processes.
• Assist with HIM Operations budget planning, monitoring, and vendor contract management.
• Support system implementations, upgrades, and training initiatives to ensure optimal operations.
• Promote a culture of collaboration, customer service, and continuous improvement across HIM Operations.

Qualifications : Education :

Experience :

Licensure / Certification :

Knowledge & Skills :

Supervisory Responsibilities :

Information Management :