Senior Technical Project Manager
VirtualVocationsSpokane, Washington, United States30+ days ago
Job type
- Full-time
Job description
A company is looking for a Senior Technical Project Manager to lead Salesforce CRM and Contact Center modernization initiatives for a Federal government agency.
Key Responsibilities
Lead end-to-end project lifecycle management for Salesforce and Contact Center projects
Oversee Salesforce platform implementation and manage Contact Center technology deployments
Analyze business processes to identify opportunities for improvement and automation using Salesforce capabilities
Required Qualifications
Bachelor's degree with 12+ years of relevant experience or Master's degree with 10+ years of relevant experience
PMP Certification
Extensive Salesforce expertise, including Service Cloud and platform integrations
Experience with Contact Center solutions such as NICE CXone or Amazon Connect
Proven ability to lead innovations and implement continuous improvements within contact center operations
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Technical Project Manager • Spokane, Washington, United States
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