Case Manager

Case Manager

The Case Manager is responsible for resource assessment to identify client needs and establish connections / rapport within the community to provide myriad resources and connection to services. Case managers will be responsible for service planning and service plan implementation & coordination, as well as monitoring and follow-up on these services. Case manager is expected to be active in aftercare planning, crisis intervention, and third-party requests. Case manager is expected to perform intake and assessment as needed.

Essential Duties :

• General Case Management functions supporting client needs.
• Collaborating with Assistant Clinical Director on important collateral needs.
• Run daily huddle meeting to coordinate daily case management needs.
• Coordinate / facilitate Third Party records requests.
• Coordinate ancillary services if needed.
• Participate in weekly Treatment Team Meetings.
• Assist clients with securing resources.
• Discharge & Aftercare planning.
• Maintain communication with families, patients, and staff.
• Assist clients and families with general billing and insurance questions.
• Perform intake and assessment of new clients as needed.
• Complete initial BioPsychoSocial assessment.
• Collects and records all information necessary for admission and extended stay review.
• Obtain all applicable consents, financial agreements, and ROIs.
• Creation of initial treatment plan.
• Back-up Front Desk Receptionist.

Additional Duties :

Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.

As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly.

Interpersonal Relations :

Create Meaningful Connections : Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.

Take Accountability : Take constructive feedback and prevent discourse among our peers.

Live in the Solution : Critically thinking should be the solution when problems arise. Having the ability to accept constructive criticism well in an open and non-defensive manner.

Be Professional : Wear business casual attire (please see dress code policy).

Competencies :

Adaptability

Customer Service

Decision Making

Dependability

Ethics

Interpersonal Skills

Job Knowledge

Conflict Management

Organization Skills

Productivity

Self Development

Teamwork

KPI's :

Documentation of case management services within 48 hours.

Aftercare Planning coordinated, completed, and documented for every client.

Weekly, biweekly, or monthly client outreach attempts documented for each client on case manager caseload based on needs assessment.

Chart Auditing conducted quarterly (intake & case management) to ensure efficiency of following clinical notation standards. Chart Audit score meets minimum of 3.3 requirement.

Job Specific Competencies :

Direct Clinical Services

3rd Party Management

Aftercare / Discharge Planning

Documentation & Charting

Service Planning & Execution

Performance Standards & Measurement :

Compliance with essential and incidental duties; compliance with company policies and procedures.

Compliance with state and federal laws and regulations applicable to the business.

Equipment, Tools & Machines :

Use of computer, telephone, and other office equipment such as a printer and fax.

Use of company network and email domain.

Working Conditions :

Air conditioned and well-illuminated office environment and outdoor environment.

May have several responsibilities at once. Interaction with others is constant and can be interruptive.

Work may be stressful at times due to high level workflow.

Availability to work flexible hours including weekends, holidays, and evenings as is required to comply with the purpose of the job and accommodate client needs.

Participates in educational training, orientations, or compliance programs as needed to maintain competency.

If you must leave your employment with our company, we request employee's to give us at least 14 days resignation notice in writing.

Demands :

Enthusiastic self-starter operating with sustained energy and showing great initiative.

Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.

Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.

Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees and business partners, among others.

Excellent organizational skills.

Accepts constructive criticism well in an open and non-defensive manner.

Ability to manage conflicting priorities.

Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment.

Ability to function independently and with flexibility.

Ability to work under pressure, handle multiple tasks and interruptions.

Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 50lbs.

Ability to sit, stand, or walk for extended periods of time.

Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements.

Qualifications :

Education :

Associate degree or college coursework related to this position is required.

Bachelor's Degree is preferred.

Experience :

2-4 years' experience working in a Drug & Alcohol Treatment Facility.

Computer literate : Microsoft Office (Excel, Word, and PowerPoint) required.