IT Assistant / Help Desk

Salary : $21.50 - $26.19 Hourly

Location : 93401, CA

Job Type : Supplemental

Department : Network Services

Opening Date : 11 / 04 / 2025

Closing Date : 11 / 25 / 2025 5 : 00 PM Pacific

FLSA : Non-Exempt

JOB DESCRIPTION

THE SUCCESSFUL CANDIDATE :

We are seeking a motivated and reliable individual to join our team as a temporary IT Assistant (Help Desk). The work schedule consists of working around 10-15 hours a week, not to exceed 1,000 hours within a fiscal year. Availability to work Tuesday through Thursday for approximately 4-5 hours a day is highly desirable.

This individual will be the first point of contact for technical support, primarily responsible for answering phones , managing the ticket queue , imaging computers , and creating user accounts . This role requires someone who is not only technically capable but also passionate about delivering outstanding customer service.

Key Qualities in the Successful Candidate :

• Excellent Customer Service Skills : You are approachable, patient, and committed to resolving issues with a positive attitude.
• Self-Motivated : You take initiative, manage your time effectively, and stay productive with minimal supervision.
• Desire to Make a Difference : You are driven by a sense of purpose and take pride in supporting others through your work.
• Strong Communication Skills : You communicate clearly and professionally, both verbally and in writing.
• Dependability : You are punctual, consistent, and can be counted on to follow through on responsibilities.

This is a great opportunity for someone looking to gain hands-on IT experience in a supportive environment while making a meaningful impact.

This is a part-time, temporary position, not to exceed 1,000 hours per year, with no benefits.

JOB SUMMARY :

Provides computer software, hardware and phone problem resolutions to City staff through the computer help desk. Identifies, diagnoses, and resolves basic to intermediate level one problems for users of City owned computer software applications and hardware, the City communications network, and the Internet. Maintains a current inventory of all computer hardware and software supported by the Information Technology division. Acts as the first point of contact for technology related problem resolution and performs other duties as assigned.

CLASS CHARACTERISTICS :

This position is distinguished from the Network Administrator by the nature, scope, and complexity of the technological responsibilities. The Network Administrator provides a wide range of professional support services to City staff including designing, planning, installing, operating and maintaining the City's complex information technology systems.

SUPERVISION

SUPERVISION RECEIVED AND EXERCISED :

Employees in this classification receive supervision within a framework of standard policies and procedures from the Information Technology Support Services Supervisor.

May provide instruction, direction and work review to less experienced, part-time staff or volunteers on a project basis.

EXAMPLES OF DUTIES

EXAMPLES OF DUTIES AND RESPONSIBILITIES :

(Any one position may not include all of the duties listed nor do the listed examples include all tasks that may be found in positions of this class.)

KNOWLEDGE AND ABILITIES :

Knowledge of :

Ability to :

TYPICAL QUALIFICATIONS

EDUCATION AND EXPERIENCE :

High school diploma or G.E.D. with College-level coursework in computer science or information technology.

and

One year providing end-user support for current PC desktop and application software or one year of experience in installing, upgrading, troubleshooting and repairing computers in a network environment.

or

An equivalent combination of education and experience.

An Associate's degree in computer science or information technology is preferred.

THIS POSITION WILL BE REQUIRED TO SUCCESSFULLY PASS :

This is a temporary position, with no benefits.

01

Which of the following best describes your highest level of education?

02

Do you have any supplemental college-level coursework in computer science or information technology?

03

Please describe any supplemental college-level coursework in computer science or information technology that you have completed. If you answered 'No' to the previous question, please enter 'N / A.

04

How many years of experience providing end-user support for current PC desktop and application software, or experience in installing, upgrading, troubleshooting and repairing computers in a network environment?

05

Please explain your experience providing end-user support for current PC desktop and application software, or experience in installing, upgrading, troubleshooting and repairing computers in a network environment? If you answered "No Experience" to the previous question, please put N / A.

Required Question