Pharmacy Operations Manager

Pharmacy Operations Manager | Walgreens

Where state and federal laws / regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.

Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.

Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
• Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.

Operations

People & Performance Management

Training & Personal Development

Communication

External Basic Qualifications

Preferred Qualifications

We will consider employment of qualified applicants with arrest and conviction records. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.

This role will remain open until filled.

To review benefits, please visit jobs.walgreens.com / benefits .

Employment Type : Full-time

Job Function : Retail

Store Type : Non-Specialty

Campus Req? : No

Store : 17097-ROME NY

District : 169-UTICA NY

Common Location : 1616 BLACK RIVER BLVD N,ROME,NY,13440-03609-17097-S

Full District Office Address : 208 HERKIMER RD,UTICA,NY,13502