Customer Engagement Lead

Customer Engagement Lead

As a Customer Engagement Lead, you'll be at the forefront of shaping how our lottery solutions are communicatedinternally and externally. You'll ensure our messaging is clear, compelling, and tailored to each customer's unique needs, helping them understand the value and vision behind our product portfolio. You'll play a key role in the pre-sales process, partnering with teams across Product, Events, Account Development, and more to deliver impactful presentations and guide strategic communications throughout the RFI / RFP lifecycle.

What you'll do :

• Lead customer engagement efforts during pre-sales activities, including RFI presentations and benchmarks, with support from product subject matter experts.
• Collaborate with Business Proposals, Account teams, and Solution Strategy to ensure messaging is aligned with product vision, technical strategy, and customer goals.
• Tailor solution value messaging to resonate globally while addressing individual customer needs and business processes.
• Build and maintain a library of customer success stories, deployment metrics, and other assets to support RFP / RFI responses and broader messaging.
• Manage centralized product documentation and training resources, including webinars, videos, and internal learning platforms.
• Partner with Product and Creative Services teams to develop product briefs, customer-specific presentations, videos, and case studies.
• Oversee the Player Experience Lab, ensuring readiness, scheduling, and providing internal tours.

Qualifications :

Keys to Success :

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $59,795 - $122,400. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable. Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note : programs are subject to eligibility requirements. All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate. IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.