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People Operations Manager
People Operations ManagerOn Lok • San Francisco, California, USA
People Operations Manager

People Operations Manager

On Lok • San Francisco, California, USA
7 hours ago
Job type
  • Full-time
  • Permanent
Job description

On Lok

Dedicated to The Care of Elders :

On Lok is a not-for-profit organization founded in the early 1970s by a group of citizens concerned about the plight of elders and the lack of long term options in the community. On Lok serves as the administrative arm of a group of five affiliated non-profit organizations. Its functions include research and development human resources fundraising and management information systems.

We understand the importance of a system that works together. Your expertise drive and passion can help us carry out our mission to improve lives and advance healthcare.

Join our team of leaders to begin a rewarding career!

POSITION SUMMARY :

The People Operations Manager (POM) manages the People Operations team which includes Coordinators and Generalists. Responsible for the day-to-day HR support of the organization. Works closely with all areas of the People Department to ensure a high level of customer service and efficient operations.

Responsible for planning and implementation of quarterly and annual cycles / programs (focal and merit recognition health screening etc.). Ensures collaborative and interwoven partnerships to support open enrollment wage and hour compliance government reporting security safety payroll and other appropriate work.

Develops relationships across the organization that are grounded in trust and authenticity. Ensures equitable application of policies and helps improve policies and processes to support On Lok and its employees. Creates an environment where employees receive a high level of customer service and respect helping them feel heard appreciated and stay engaged. Stays informed of new legislation and changing requirements.

Serves as the People Generalist of the People Department and a key point of contact for directors and senior leaders; provides coaching and mentoring to the team as well as leaders across the organization.

Champions the organizations core values and strategic commitment to attract retain advance and supports a broadly diverse workforce of the highest level of excellence that thrives in an inclusive equitable and just workplace culture.

DUTIES / RESPONSIBILITIES :

General Responsibilities

  • Effectively supports the full employee lifecycle including onboarding engagement retention development and exit processes.
  • Ensures adherence to policies regulations and employment laws and makes or recommends improvements to reduce risks while maintaining a positive employee centric culture.
  • Streamlines processes to improve productivity.
  • Works independently to meeting assigned objectives while adhering to approved budgets.
  • Leads change efforts and various People (Employee) Relations activities.
  • Identifies root causes and recommends effective and holistic solutions.
  • Oversees the effective maintenance and updates of employee documentation including employee data files and reports policies and procedures the Employee Handbook and audit readiness activities.

Staff Leadership & Management

  • Creates a strong customer service culture within the People Department.
  • Supports and trains the staff and organization in identifying trends addressing simple to complex and sensitive matters / situations. This is inclusive of reasonable accommodation validation and investigation of allegations gross misconduct policy violations or separations workers compensation claims health screening requirements and return to work accommodations and various protocols.
  • Provides guidance to staff on navigating challenging interpersonal dynamics facilitation of complaint resolution including investigations.
  • Partnerships with Cross-Functional Teams

  • Guides supervisors / leaders on effective management of employee performance i.e. coaching ongoing and timely feedback career growth progressive discipline activities and performance improvement plans.
  • Coaches supervisors / leaders on team dynamics to build and grow successful inclusive teams identify and motivate high performers and navigate difficult conversations. Provides guidance to ensure compliance with internal policies and practices as well as employment laws and regulations.
  • Partners with Talent Management and staff to support workforce planning recruitment benefits and compensation programs engagement and education.
  • Supports the implementation and execution of training and employee retention strategies including developing staff and facilitating training programs that is designed to reinforce On Loks culture.
  • Works closely with the Internal Communications for organization-wide announcements.
  • Collaborates with Security / Safety on preventing workplace violence development of proactive safety programs and responses to accidents or workers compensation reports.
  • Partners with Legal and Compliance on policies employee relations employee handbook work ethics and appeal situations; recommends best practices.
  • Supports the Payroll Department to ensure compliance with wage and hour regulations train and guide supervisors on time and attendance administration and help ensure the lowest possible legal and financial risk exposures.
  • Supports the Director People Operations with committee activities; prepares reports and materials and attends various internal Committees.
  • Other Responsibilities

  • Handles escalated matters; attends and participates in employee disciplinary meetings separations and investigations.
  • Understands trends best practices and regulatory changes that could impact the organization.
  • Performs duties as assigned with tact discretion and in accordance with confidentiality requirements.
  • Leads special projects as assigned.
  • QUALIFICATIONS (knowledge skills abilities) :

  • Associates Degree in Human Resources or business-related field or equivalent work experience. Bachelors preferred.
  • 6 years Human Resources-related experience with strong knowledge and background in employee relations workers compensation leaves and accommodations change management.
  • 2 years Human Resource Staff management experience HRIS software applications as a user and administrator.
  • An Effective Collaborator : Works proactively and cohesively in a dynamic interdisciplinary team environment and can successfully operate in complex situations. Able to gain trust from supervisors and staff and are known for supporting them to ensure they are set up for success.
  • Strong Business Acumen : Able to make sound business decisions by combining a number of factors such as understanding objectives of the organizations stakeholders and consequences to arrive at the best outcome for a given situation.
  • A Team Player : Nothing is beneath or above you. Quick to always lend a hand or two. Able to influence without authority and naturally seek to support both small projects and large strategic goals.
  • Emotionally Intelligent : Self-aware and perceptive. Able to nurture relationships can work and communicate well with diverse group of staff. Optimistic empathetic compassionate flexible curious and well-respected by staff. Understands and respects confidentiality. Able to professionally handle stressful situations.
  • Resourceful and Adaptable : Able to work in an environment with ambiguity and rapid change. Overcomes obstacles and able to offer creative and sustainable solutions. Rigorous about prioritizing.
  • Grounded in Equity : Brings a strong equity analysis starting from self-awareness to making decisions and coaching others to create just outcomes.
  • Aware of Cultural Dynamics : Exhibits confidence around being culturally aware while helping address problematic actions and policies.
  • Communicator : Proficiency in English. Strong verbal written and listening skills; able to diplomatically and tactfully interact with staff and supervisors at all levels; comfortable communicating in large and small group settings.
  • Computer Proficiency : Familiarity with HR Information Systems (HRIS) and payroll software. Experience using all Microsoft Office programs.
  • Other : Excellent interpersonal and customer service skills. Strong attention to detail able to think outside of the box results-oriented active listener problem solver. Proven ability to meet deadlines.
  • On Loks Employee Benefits include (eligible for any regular position for 20 hr / wk or more) :

  • Medical Dental and Vision coverage
  • Retirement Savings Plan 403(b) and Term Life / AD&D Insurance
  • Flexible Spending Account Commuter Checks MLA scholarships Employee Assistance Program (EAP)
  • Pet Insurance and additional discounts
  • Holidays (10 per year) vacation time sick leave and long-term disability insurance
  • Your final compensation offer will be determined based on factors such as skills experience education and licenses / certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime.

    Pursuant to the San Francisco Fair Chance Ordinance and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a) we will consider for employment qualified applicants with arrest and conviction records.

    On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy) race religion color gender gender identity gender expression sexual orientation national origin ancestry disability medical condition genetic information marital status age military or veteran status or any other legally protected status.

    If you require reasonable accommodation to participate in the job application or interview process to perform essential job functions and / or to receive other terms privileges or benefits of employment please contact Recruitment ( ).

    Required Experience :

    Manager

    Key Skills

    Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Hourly Salary Salary : 67 - 90

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