General Manager - Sinatra

Job Description

Job Description

Company Description

Job Description

The General Manager of Sinatra is responsible for upholding Wynn fine dining standards while providing strategic direction to the outlet’s leadership. Additionally, the GM is responsible for maintaining operational standards and collaborating to support the development of management and hourly employees. The GM ensures seamless execution of services, operational efficiency, and financial performance while maintaining Wynn’s business objectives. This role follows direction from the Wynn leadership team to enhance service and the overall guest experience.

KEY RESPONSIBILITIES

Daily Operations :

• Maintain the restaurant’s facility to ensure all areas are visibly immaculate and presentable as design intended.
• Approach daily business and staffing forecasts from an entrepreneurial perspective to create the best-in-class hospitality experience.
• Manage the restaurant’s labor relations matters compliant with the collective bargaining agreement (CBA).
• Hold weekly operations meetings for the front of the house and culinary management team to debrief the week’s forecast, priority arrival / VIP list, restaurant events, and other important operational agendas.
• Ensure that the cost of goods sold is aligned within the budget.
• Direct and manage pre-shift topics to include operational details, VIP reservations, positive employee recognition, and service opportunities.
• Create a work environment that promotes teamwork, mutual respect, and employee satisfaction.
• Monitor fiscal budgets and the long-term development of the operation, regarding revenue, costs, hourly labor, and other expenses, in accordance with Wynn Las Vegas Standards.
• Conduct sales analysis on a regular basis and recommending opportunities to improve menu mix and associated costs.
• Work closely with the brand partners and Executive Chef to create new food items that are within the parameters of the concept.
• Correct any deviations from service procedures swiftly through on-the-job training, one-on-ones and testing.
• Establish and maintain positive relationships / rapport with all (internal / external) guests, focusing efforts to exceed guest expectations at every opportunity.
• Populate nightly reports and record daily details of operation for the executive team to review.

Guest Services :

People and Culture :

Company and Department Responsibilities :

Qualifications

Competencies and Requirements :

Remarks :

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.