Customer Service Specialist

Job Description

Job Description

JOIN A GROWING MIDAMERICA NATIONAL BANK!

MidAmerica National Bank, a locally owned financial institution in central Illinois, has an excellent opportunity to join our Customer Service department as a full-time Customer Service Specialist. Established in 1933, MidAmerica National Bank provides financial services to local communities through our branches located in Fulton, Marshall and McDonough counties. We pride ourselves in making a positive impact on our customers and area communities.

We are currently accepting applications / resumes for a Customer Service Specialist in our Canton, IL Banking Center. This position is responsible for performing a wide range of duties related to providing customers and employees direct service and support for the bank's deposit operations.

Principal Duties and Responsibilities :

• Perform transactions and provide customer assistance through the Integrated Teller Machine (ITM), ensuring a positive and efficient banking experience.
• Serve as the primary point of contact for customer inquiries, requests, and concerns via phone, email, and in-person interactions.
• Assist customers with account maintenance, and online banking services, and ATM and debit card maintenance.
• Assist with new loan input and transactions, remote deposit processing, and supply ordering.
• Provide accurate information regarding a wide range of financial products and services, including accounts and loans.
• Resolve customer issues in a timely and professional manner.
• Educate customers on financial products, services, and digital banking platforms to enhance their banking experience.
• Collaborate with other departments to streamline processes and improve overall customer satisfaction.

Qualifications and Requirements :

MidAmerica National Bank offers a competitive compensation and benefits package.

No phone calls please.

MidAmerica National Bank is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race,

religion, sex, national origin, disability status or protected veteran status.