Credit and Collections Specialist

Job Description

Job Description

This position is responsible for working with the Company’s customers in a B2B environment in an effort to resolve past due issues, disputes or discrepancies in a manner that is consistent with our Core Values. This position will also have an active role in supporting the new account setup process. This role will follow a Monday-Friday 8 : 00AM to 5 : 00PM schedule.

Job Responsibilities :

• Contacts customers on past due accounts to negotiate payments through various forms of communications.
• Reviews options for resolving overdue accounts with customers.
• Makes recommendations on potential bad debt write off.
• Maintains collector notes, status updates, and follow up when applicable.
• Translates customers’ issues and asks as a conduit with the responsible party to resolve.
• Determines credit holds / removal of held status on customer accounts.
• Maintains and monitors metrics driven objectives.
• Stays current with collection practices, procedures, and laws.
• Cross-trains in additional responsibilities.
• Performs additional duties as assigned by management.

Required Qualifications :

Competencies : All Deringer employees should be fully committed to the Core Values : Passion, Respect, Integrity, Expertise, Innovative Solutions, Relationships, Support, Determination, Value and a High Level of Accountability In addition, the following competencies are specific to this position :

Analytical – Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities.

Customer Oriented – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions.

Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone’s efforts to succeed.

Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.

Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.

Work Standards – Sets high standards and well-defined realistic goals for oneself; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates the ability to work independently; meets deadlines and handles large volumes of work.

Ready to join our team? A.N. Deringer offers comprehensive health, dental, and vision plans in addition to many excellent voluntary health and wellness benefits. We offer generous paid time off, including paid holidays, and promote flexibility in your work environment to assure a positive integration of work and life. Disclaimer : The above job description is intended to describe the general nature and level of the work being performed by people assigned to this role and is not an exhaustive list of all duties and responsibilities. Deringer reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.