Patient Services Site Lead- Turners Falls

Job Description

Job Description

JOB DESCRIPTION

POSITION TITLE :

Patient Services Site Lead (Greenfield, Orange, or Turners Falls)

POSITION SUMMARY :

The Site Lead works closely with Receptionists and Office Assistants to ensure the highest level customer service provided while maintaining accurate patient records, appointment scheduling, insurance verification, and payment processing systems.

This role is a crucial link between CHCFC patients and the care delivered by clinical staff at the health center. The Site Lead is responsible for ensuring Receptionists provide exceptional customer service and a positive patient experience during the face-to-face interaction that occurs with the check-in and check-out processes. They are also responsible for overseeing and ensuring accuracy within the business communications and medical records functions performed by Office Assistants.

REPORTS TO :

Patient Services Department Manager

FLSA STATUS : Non-exempt

PRIMARY RESPONSIBILITIES :

• Represents the department with competency and professionalism, with a focus on excellent customer service.
• Assists in recruitment, interviewing, orientation and training of new Receptionists and Office Assistants
• Oversees scheduling of Receptionists and Office Assistants, including PTO and call-outs to ensure appropriate coverage.
• Assigns duties to Reception and Office Assistant staff as appropriate and monitors performance of duties.
• Other duties as assigned by the Patient Services Department Manager

REQUIRED SKILLS, EDUCATION & EXPERIENCE :

Skills : Strong commitment to CHCFC Mission required. Strong interpersonal and communication skills required. Knowledge of HIPAA, office operations, ability to navigate within an Electronic Patient Record, and advanced computer operations preferred.

Education : High school diploma or equivalent required; Associate’s degree or advanced training in skills related to medical / dental office setting preferred.

Experience : Ability to work with a diverse population and sensitivity to low-income populations required. Medical or dental office experience preferred. Public health or Federally Qualified Health Center experience preferred. Bilingual / bicultural background preferred.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand, walk, sit, use the hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Must be able to lift and / or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORKING CONDITIONS :

While performing the required duties of this job, the employee is exposed to weather conditions prevalent when traveling between Health Center locations where medical care is provided. This position performs tasks that involve exposure to blood, body fluids or tissues.

This job description is subject to review in the light of changing circumstances and is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the employee works. Performs other duties as assigned.