(USA) Member Specialist

Position Summary

Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages. Provides member service by maintaining exit areas, reviewing member receipts, acknowledging the member, and identifying member needs. Assists members with purchasing decisions, locating merchandise, maintaining self-checkout area, resolving member issues and concerns, promoting Sam's Club products and services, providing guidance and support to members regarding self-service technology, processing member purchases, assisting with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types. Assists members with transactions utilizing self-checkout area. Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures, maintaining paperwork logs and other required documentation, executing emergency response procedures, and ensuring compliance with company security and safety practices. Assists with the training of Member Frontline Service associates on company processes and procedures, teaching new technology and tool functionality, delivering new program rollout training, and providing continuous learning and process improvement opportunities. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices. Completes work assignments and priorities by using policies, data, and resources, collaborating with managers, coworkers, customers, and other business partners, identifying priorities, deadlines, and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities, and adapting to and learning from change difficulties and feedback.

Respect the Individual

Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.

Works as a team, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.

Strengthens the team by helping, developing, and mentoring others; recognizes others' contributions and accomplishments.

Act with Integrity

Maintains and promotes the highest standards of integrity, ethics, and compliance; models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.

Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.

Serve our Customers and Members

Delivers results while putting the customer first; makes decisions based on reliable information, balances short and long-term priorities, and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders.

Strives for excellence; displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience; drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.