Fraud Agent

Job Description

Job Description

Description :

Job Status : Full Time

Department : Security Operations

FLSA Status : Non-Exempt

Positions Supervised : None

Amount of Travel Required : None

Job Type : Regular

Reports to : Audra Durham

Work Schedule : Monday - Friday 8 : 00-4 : 30 (30-minute lunch)

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POSITION SUMMARY

Understand and apply Regulation E to assist customers with fraudulent or incorrect transactions on their account. Maintain current knowledge of Bank Secrecy Act, AML regulations, and OFAC compliance as described in the FFIEC Bank Secrecy Act Anti-Money Laundering Examination Manual.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

RESPONSIBILITIES

• Complete and file appropriate paperwork required by the bank for debit card disputes, check fraud, and other types of fraud.
• Investigation of fraudulent, illegal, or improper activities against the bank and its’ customers including debit card, check, ach, wire, or any other type of fraud. Maintain current knowledge of Regulation E, ensure compliance when handling consumer claims, and adhere to deadlines set forth by the regulation.
• Discuss actions needed with immediate supervisor and senior management to minimize losses during high volumes of fraud.
• Review fraud related reports daily. Respond to correspondence received in fraud reports accurately and in a timely manner.
• Assist customers with fraud related questions via telephone, in person, or through the digital banking platform. Assist other bank team members and law enforcement with fraud related inquiries.
• Calmly and accurately testify in court on fraud related issues when subpoenaed.
• Complete required bank wide training on topics as assigned. Attend at least one Reg E webinar yearly. Attend at least one BSA related webinar yearly to maintain current knowledge of Bank Secrecy Act, AML regulations, and OFAC compliance as described in the FFIEC Bank Secrecy Act Anti-Money Laundering Examination Manual.
• Back up the Security Operations Department, as needed
• Any and all other duties assigned by supervisor.

POSITION QUALIFICATIONS

Competency Statement(s)

SKILLS & ABILITIES

Education : High School Graduate or General Education Degree (GED)

Experience : Six Months to one year in customer service.

Computer Skills : Basic computer skills and other standard office equipment.

PHYSICAL DEMANDS

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs / day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs / day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs / day)

Physical Demands

Lift / Carry

Stand O

Walk O

Sit F

Manually Manipulate F

Grasp F

Reach Outward F

Reach Above Shoulder N

Speak C

Climb N

Crawl N

Squat or Kneel O

11-20 lbs N

21-50 lbs N

51-100 lbs N

Over 100 lbs N

Push / Pull

12 lbs or less O

13-25 lbs N

26-40 lbs N

41-100 lbs N

WORK ENVIRONMENT : Office environment

Requirements : SKILLS & ABILITIES

Education : High School Graduate or General Education Degree (GED)

Experience : Six Months to one year in customer service.

Computer Skills : Basic computer skills and other standard office equipment.