Store ManagerFriends of the High Line • New York City, New York, USA

No longer accepting applications

Store Manager

Friends of the High Line • New York City, New York, USA

30+ days ago

Job type

Full-time

Part-time

Job description

Description

The High Line is seeking a dynamic and experiencedStore Managerto lead the day-to-day operations of its newly launchedflagship retail store located directly on the High Line. This will be the institutions first-ever year-round retail presence a high-visibility high-traffic destination that blends commerce culture and community. This is a unique opportunity to shape a new kind of cultural retail experience in New York City.

The Store Manager will manage all aspects of the stores profitability and operational efficiency including but not limited to : recruiting and managing a passionate sales team delivering exceptional visitor service and ensuring the store is a vibrant mission-aligned extension of the High Line experience. This is a critical position reporting to the newly appointed Senior Director of Retail and Merchandising.

Responsibilities

Business Analysis & Reporting

Analyze sales data and KPIs to identify business opportunities and recommend action plans to drive results
Develop and implement strategies to drive traffic maximize sales and achieve store performance targets
Provide weekly business updates and feedback to the Sr. Director of Retail and Merchandising and other stakeholders as necessary
Track performance metrics and adjust tactics based on customer behavior and product feedback

Store Operations

Oversee all daily retail operations including opening / closing procedures cash handling stock replenishment and floor readiness

Manage scheduling payroll and controllable expenses to maximize profitability

Build and implement standard operating procedures (SOPs) to ensure operational excellence including inventory management stockroom organization replenishment RTVs and loss prevention policies

Ensure the store is impeccably maintained and organized following visual merchandising (VM) standards that are reflective of brand guidelines and seasonal rotations

Sales Performance

Drive store sales by motivating the team analyzing performance data and executing seasonal sales strategies

Monitor daily weekly and monthly sales trends to identify opportunities for growth

Execute promotional strategies and seasonal campaigns in collaboration with the retail leadership team

Inventory & Merchandising

Manage inventory levels in collaboration with the central retail team; oversee store-level stocktakes and replenishment processes

Support SKU rationalization and seasonal sell-through strategies with visual merchandising and promotional execution

Maintain accurate back-of-house inventory and ensure efficient receiving and restocking

Team Leadership & Management

Recruit hire and onboard a new team of part-time and full-time sales associates in advance of the stores launch

Provide day-to-day leadership coaching and scheduling to build a high-performance mission-driven retail team

Foster a positive team culture rooted in hospitality inclusivity and enthusiasm for the High Lines mission

Conduct regular team check-ins performance reviews and training on POS systems customer service and product knowledge

Customer Experience & Service

Deliver and maintain an extraordinary customer experience

Build and execute CRM initiatives and capture customer data to build loyal client relationships with the goal of return visits

Create a warm inclusive and informative retail environment that reflects the diverse audience of the High Line

Ensure staff are knowledgeable about products partnerships and the High Lines broader cultural programming

Resolve customer concerns with professionalism and care escalating where appropriate

Cross-Functional Collaboration

Work closely with the High Lines marketing finance and visitor experience teams to align digital retail with brand voice mission and fiscal targets

Contribute insights to retail strategy meetings especially regarding customer behaviour product feedback and team performance

Assist with in-store events brand activations and campaign launches that require retail team coordination

Requirements

Qualifications

5 years of experience in store management or senior retail operations preferably in a cultural museum or lifestyle brand setting

Demonstrated ability to lead and inspire high-performing teams in fast-paced environments

Strong understanding of visual merchandising inventory management and POS systems

Outstanding communication problem-solving and conflict resolution skills

A warm engaging presence and commitment to inclusive guest-centred service

Passion for arts design sustainability and cultural storytelling

Physical Requirements

Comfortable working in a mixed indoor / outdoor environment; the role includes both office work and time managing the operations of the covered outdoor retail kiosk during park operating hours

Capacity to lift and move products up to 40 lbs regularly

Ability to stand for extended periods and move throughout the store and outdoor storage areas

This is a Full-Time exempt position. The annual salary for this position is $67000.

This is an onsite role reporting to the office located in Manhattans Meatpacking District in New York City 5 days a week.

Benefits

Medical dental and vision insurance

Paid primary and secondary caregiver leave

20 Vacation days 7 sick days and 10 paid holidays with floating holidays & Winter Fridays

Discounted Citi Bike Membership

Discounts with vendors at the High Line & around the Meatpacking neighborhood

Free entrance to the Whitney Museum

Supplemental short-term disability insurance and paid life insurance

Commuter benefits

Flexible Spending Accounts

Contribution in a 403(b) retirement plan

Employee Assistance Program

Growth & Development

About Friends of the High Line :

The High Line is both a nonprofit organization and a public park on the West Side of Manhattan. Were devoted to reimagining public spaces to create connected healthy neighborhoods and cities through our work with communities on and off the High Line. Built on a historic elevated rail line the High Line was always intended to be more than a park. You can walk through the gardens view art experience a performance enjoy food or beverage or connect with friends and neighbors while enjoying a unique perspective of New York City. Nearly 100% of our annual budget comes through donations. The High Line is owned by the City of New York and we operate under a license agreement with NYC Parks.

EEO Statement :

The High Line is guided by a series of values through which we make decisions including hiring. These values include proactively creating access points for all people regardless of age sex color creed race income country of origin religion sexual orientation or gender identity.

As part of our commitment to living up to these values and advancing equity within our organization and through our work we are committed to an equitable hiring process. Hence we strongly encourage applications from people with a broad range of lived experiences. This description shall not be construed as a contract of any sort for a specific period of employment.

If you have a disability and need help with the application process :

Email to request accommodations (like alternative formats extra time etc.)

Important clarification :

This email is ONLY for requesting disability accommodations

Resumes sent to this email wont receive special treatment in the selection process

The only special consideration will be providing the specific accommodation you need to complete the application fairly

Required Experience :

Manager

Key Skills

Cost Accounting,ASP.NET,ABAP,Field Sales,Jni,Inventory

Employment Type : Full-Time

Department / Functional Area : Administration

Experience : years

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