Supportive Housing Case Manager

Job Description

Job Description

Salary : $22.11 per hour

Position Summary :

The Housing Case Manager position is characterized by advocacy, empowerment and mediation. Housing Case Managers assist project-based and scattered-site tenant-clients by providing services and referrals for a variety of needs including general assistance, substance abuse counseling / programs, mental health, medical care, employment services, etc.

Qualifications :

Bachelors degree in Human Services field or 3-5 years relevant experience

Commitment to Housing First, Harm Reduction, Person-Centered, and Consumer-Choice models of care

Excellent interpersonal and written communication skills

Compassionate concern for those who were homeless or are at risk of becoming homeless

Valid drivers license

Bilingual / Bicultural (English / Spanish) (preferred)

Ability to handle stressful situations and a fast-paced environment

Experience with computers and proficient typing skills

Ability to complete necessary paperwork and maintain client files

Tenacity for providing on-going support, follow-up, and client advocacy

Knowledge of Microsoft Office 365 suite

Physical and Mental Requirements :

Must be able to perform diverse job tasks including manual labor (lifting up to 40 pounds), clerical work and case management. Individual should show initiative, be open to suggestions and learning, an independent worker who knows how to be part of a team, and someone who can listen with their heart and then logically pursue available options for assistance. This position requires the ability to be pleasant, patient, compassionate and consistent with clients. It is beneficial to have experience having worked with people who are homeless, or others who are of low income, low educational level, or are mentally or physically impaired. The person would be well served by a working knowledge of the Spanish language.

Environmental and Working Conditions :

This position works in an office providing case management to clients, as well as traveling to client apartments either in project-based buildings or scattered-site apartments within Greater Hartford to make client contacts. Evening hours may occasionally be needed based on client availability.

Job Responsibilities :

Make referrals for general assistance, benefits, medical care, mental health, community agencies / eligible services, substance abuse counseling / programs, employment services, etc.

Educate and assist clients in daily living skills

Assist clients with supportive services and / or other types of assistance as needed

Maintain a visible presence and contact with clients

Make clients aware of ImmaCare services

Successfully engage clients in various areas, including with in-house and external group work to enhance recovery, mental and physical wellness, etc.

Improve client access to services

Inform clients of upcoming events

Maintain up to date client files

Meet all quality standards set internally and by funders and other partners

Ensure complete data is entered and accurate in HMIS database

Produce reports as needed in HMIS for housing utilization, etc.

Communicate important daily events and other information

Maintain daily statistics

Complete progress notes for all client contacts

Attend and participate in staff meetings

Be knowledgeable regarding resources and issues affecting our target population

Return all phone calls, emails etc. within 24 business hours

Other duties as needed / assigned