Customer Service

Customer Service

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title : Customer Service

Department : Grocery

FLSA : Non-Exempt

General Function : Responsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, collecting dry cleaning orders for customers. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies :

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations : Accountable and Reports to : District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home

Positions that Report to you : None

Primary Duties and Responsibilities :

Secondary Duties and Responsibilities :

Knowledge, Skills, Abilities and Worker Characteristics :

Education and Experience : High school or equivalent experience and over six months up to one year of similar or related work experience.

Physical Requirements :

Working Conditions :

This position is continuously exposed to dirt and noise. This is a fast paced work environment with significant pressure.

Equipment Used to Perform Job :

Fax, telephone, equipment used in the postal area, lottery and money order machines, Western Union equipment, computer, and cash register, intercom.

Contacts :

Has daily contact with customers, weekly contact with suppliers / vendors, and monthly contact with federal / state governmental or regulatory agencies.