EMPLOYEE EXPERIENCE SPECIALIST

Employee Experience Manager

Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. A division of Compass Group USA, we have more than 26,000 team members. Our core services include : Environmental Services, Healthcare Technology Solutions, Patient Transportation, Laundry&Linen, Facilities Management, and Ambulatory EVS.

Position Overview

The Employee Experience Manager serves as a vital bridge between hourly associates and the support systems they need to thrive both personally and professionally. This role focuses on enhancing the overall associate experience by helping employees navigate challenges such as housing instability, childcare access, financial hardship, or other personal barriers. By connecting associates with internal and external resources, the manager promotes stability, engagement, and retentionallowing team members to bring their best selves to work each day. Ultimately, this position strengthens the foundation of the healthcare system by ensuring that caregivers are cared for, enabling them to deliver exceptional service to patients and communities.

Key Responsibilities

Employee Support&Resource Connection

• Serve as the primary liaison for associates needing assistance with personal or professional challenges.
• Connect employees with internal benefits and programs.
• Build partnerships with local organizations, faith-based groups, and community resources to support associates in need (e.g., childcare, transportation, housing).
• Maintain confidentiality and sensitivity when addressing associate concerns or hardships.

Engagement&Retention

Program Development&Communication

Training&Leadership Support

Qualifications

Bachelor's degree in Human Resources, Psychology, Social Work, or related field preferred; equivalent experience considered. 3+ years of experience in employee engagement, human resources, social services, or hospitality leadership. Strong interpersonal and communication skills with the ability to build trust across diverse teams. Experience analyzing employee feedback and developing actionable insights. Compassionate, resourceful, and solutions-driven approach to employee relations. Ability to manage multiple priorities in a fast-paced healthcare environment.

Benefits

Associates at Crothall are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, flexible time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, and personal leave. Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws.