Systems Engineer

Description

Systems Engineer

The Systems Engineer is responsible for providing technical support and maintenance of computer desktops, including remote computers, and associated peripherals for both hosted and on-premises systems. Additionally, the Engineer will be required to resolve employee-reported problems, install hardware and software, and provide general IT support. Additional tasks include license tracking, solving user problems, providing proactive support advice, contributing to product quality and enhancements, and creating self-help IT resources. This individual will also serve as a frontline technical resource for users utilizing our software.

Specific Responsibilities Include :

• Provide support and resolve problems with a positive client experience.
• Respond to scheduled service tickets, update, resolve, and adapt to adjusted service schedules for client priority and emergency tickets.
• Manage network operations to include troubleshooting connectivity problems, installing & maintaining routers / firewall, adding / terminating users, assigning rights and access, resetting passwords, configuring workstations and peripheral equipment, assessing and reporting operational status, as well as performing backups and restores.
• Develop and maintain technology policies, standards, and procedures manual; develop and maintain related technology checklists.
• Responsible for troubleshooting workstations, networks, software applications, phones, printers, and other technologies.
• Investigate a user’s issue by collecting relevant facts and determine the problem through research and collaboration with involved parties to resolve service issues.
• Support and maintain internal applications.
• Assist in identification of system improvements to reduce support case volume.
• Perform network monitoring diagnostics and proactive and preventative maintenance to ensure systems are operational and running at peak performance.
• Follow established change control oversight, modify system configurations, utilities, software, and hardware settings for assigned service ticket devices.
• Assist with the onboarding and off-boarding of employees and / or contractors.
• Oversee asset management for IT hardware, software, and equipment.
• Perform timely workstation hardware and software upgrades as required.
• Be available after-hours, if needed.

Qualifications and Requirements :

Technical Skills :

Skills and Abilities :

Who We Are

Established and growing exponentially, Triage Partners is proud to be celebrating more than 20 years in business as the National Premier Provider in the telecommunications industry! With exceptional customer focus in mind, we provide a variety of services including fiber and cable installation services, engineering design, as well as integrated supply chain software solutions. Our goal is to provide unprecedented efficiencies to meet the demands of a fast-paced world.

As a member of our Team, you must be :

Perks of Working at Triage

Employment with Triage Partners, LLC is contingent upon successful completion of our background check and drug screen process.