Customer Service Supervisor

A company is looking for a Customer Service & Support Supervisor - Concierge.

Key Responsibilities

Lead and manage a specialized team delivering personalized client service and mentoring staff

Accountable for team performance, identifying trends, and ensuring accurate reporting

Collaborate with business partners to enhance client experiences and manage escalated issues

Required Qualifications

Bachelor's degree required

3+ years of industry-relevant experience

2 years of previous managerial experience in an operations or production environment preferred

Experience in banking and supporting high net worth clients is preferred

No required certifications or licenses