Deskside Technician II
Stefanini GroupArlington, VA, United States1 day ago
Job type
- Full-time
Job descriptionExperience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware Able to uphold a positive attitude at all times, even under stressful conditions Experience supporting remote facilities and users Excellent verbal and written communication skills High level of professionalism and strong personal interaction skills Ability to perform in-depth research and troubleshooting for complex technical issues Ability to prioritize and complete all work tasks with minimal supervision Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds Ability and willingness to learn new technologies High School Diploma (required) Deskside / Desktop / End User Computer experience, ideally in a corporate environment Proven ability to handle challenging, rapid-response user support Proven ability to balance, prioritize and organize multiple tasks A+ Certification Microsoft Certified Professional (MCP) ITIL Foundations Lean Six Sigma Reliable daily transportation / commute strategy and ability to be onsite before the start of their 8am-5pm shift. 2+ years corporate desk side support experience with strong emphasis supporting Windows 10 / 11 and Apple OS devices Experience troubleshooting and replacing hardware on Dell & Mac PCs Experience using Active Directory Experience supporting Microsoft Office 2016+ Experience troubleshooting wireless connectivity issues Quality Customer Service skills VPN experience. Experience with basic hardware printer support Experience with Symantec productions including Endpoint Protection, BitLocker, SCCM, and RDP, BitLocker and Apple File Vault issues. 2+ Mac support experience preferred. Work with brilliant minds, often within a global capacity; Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making;
Details : Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?
- Supporting IT equipment in large corporate environment
- Desktop / laptop tech support (Mac and PC)
- Windows 7 / 10 operating systems
- Support mobile devices, printers, scanners, wireless, VPN, etc.
- IMAC Support - IT equipment Install / Move / Add / Change
- Maintain repairs, spare parts, and components
- Research and troubleshoot problems
- Maintain system configurations and documentation
- Track and resolve customer incidents and requests through the client's ticketing tool
- Troubleshoot and resolve hardware and software issues for Windows devices
- Backup, restoration, and migration of user data
- Smart Hands support with networking, server, and telecommunications technologies
- Printer and peripheral device support
- Inventory management of IT assets including asset auditing
- Ability to research and follow appropriate KB articles
- Ability to work on-call and other after-hours support needs
- May provide Executive support
- Various other tasks associated with deskside services
- May need to be available to provide support at other client locations as needed
- Other duties as assigned
What do you need to succeed?
Desired Characteristics
Job Requirements
Details : Who we are
What you'll get
Why we're different
#LI-BH1
#LI-ONSITE
Pay Range : Based on Experience
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Technician Ii • Arlington, VA, United States
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