Field Operations Loyalty Mgr

Grow Your Career

Accountable to provide leadership and direction to Zone Customer Experience Managers based on global and thematic trends and opportunities, in all internal and external customer engagement and loyalty programs. Aligns and connects to all organizational goals. This position is based out of Home Office; travel is required.

Executes and achieves Customer Experience (CX) and TJX Rewards (TJXR) objectives by analyzing and maximizing chain performance trends and opportunities.

Creates a strategic approach for self and the team to include purposeful and structured visits and measurement of impact.

Builds relationships with SYF Regional Credit Sales Managers, coordinates and aligns on strategy, priorities and travel.

Develops Zone Customer Experience Managers (ZCEM's) through consistent coaching and training.

Sets clear goals for the ZCEM's and provides ongoing feedback.

Ensures the education and execution of all Company customer experience standards and programs to Field Leadership.

Models and demonstrates effective and consistent communications with all levels of Field Leadership to build trust and provide ongoing support.

Provides weekly update through strategy meetings with direct supervisor.

Conducts a consistent cadence of communication with all ZCEM's to review results and align on strategies.

Provides quarterly business review of results and identify a strategic approach for continuous improvement and sustainability.

Acts as a Field liaison to provide feedback to Home Office on VOC to improve execution to support process improvement.

Special projects as assigned.

Who we're looking for : You.

Bachelor's Degree or equivalent work experience

3-5 years in a Field / Store leadership role.

Strong interpersonal / influencing / partnership skills

Ability to lead teams and projects

Strong collaboration skills

Organizational alignment

Ability to identify trends through analysis; agile thinker

Curious

Benefits include associate discount; 401(k) match; medical / dental / vision; HSA; health care FSA; life insurance; short / long-term disability; paid holidays / vacation / sick / bereavement / parental leave; EAP; incentive programs for management; auto / home insurance discounts; tuition reimbursement; scholarship program; adoption / surrogacy assistance; smoking cessation; child care / cell phone discounts; pet / legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.